that sucks.. anyay.. till date i am still waiting for bloody merlincycle to sort out my warranty and they havent even send the frame out to ridley..lord_brush wrote: ↑Thu Sep 23, 2021 9:10 amIt was a bit of a faff to be honest, and I had a similar run-around between the shop I bought the frame from, and Ridley themselves. Shop submitting warranty claim....Ridley not responding thru shop....so me contacting various contacts at Ridley/ BCF til I finally managed to get hold of this guy who was a bit peeved to have gotten embroiled in a warranty claim with a customer directly.
They ended up not warranting the fork and claimed it as because I had not used the 4ZA expansion deveice that came with the frame/ fork, so I had to pay for the replacement. This is true, as the 4ZA one was useless and kept slipping up the tube despite correct torque. I ended up swapping it out for a better Deda one which did stay in-place. I though that was a bit of a cop-out tbh on Ridleys part. Not sure I'll be buying from Ridley/ BCF again from my personal eperience...
and i think i wont be getting any more ridley in the near future
