Ryan,
Things broke down just after I was informed that the warranty claim would be accepted and Bare was going to send me a new “rim”. That was June 4th. I immediately replied to Zack thanking him but asking him for clarification. Keep in mind I had one ride on these wheels before having the issue. In my opinion, sending a rim alone with me bearing the cost and time to have it rebuilt was not an acceptable option. I asked Zack to clarify if he meant new “wheel” or was he just sending me the new rim? I also asked for some kind of timeline - would this take days, weeks or months? When Zack did not respond I tried emailing him again the following day and again had no response. I tried sending two messages on fb messenger which went unanswered and tried calling the phone number on the companies website which went to a generic voicmail box. This occurred between June 4-14. After being ignored, I sent another email on June 14th voicing my displeasure in the lack of any kind of response. In this email I told Zack I wanted a complete new front wheel or a refund of my purchase and I would pay to ship him the product back. I told him that if he was unwilling to do that, than I would share my experience with the company.
Zack can say that in his opinion I’m being unreasonable but he CANNOT say that I’m lying as he has accused me of several times. If he wants to stand by calling me a liar I’d ask for some proof. If not, that’s skirting libel.
Just the fact that Zack is holding even sending me a rim that was a vaild warranty claim (by Bare) until he receives an apology and his manipulation of the warranty section on his website to try and then discredit this claim (validated by the screenshots I sent above) should tell you what you need to know.
Thanks for listening to my side of events.
On another note, if you have concerns about people posting libelous content on this forum I’d ask you to remove the post by “itsbeenknown” . I’m taking a guess that it is Zack or one of his friends but that post has some straight up bullish!t in it with absolutely no proof of what they claim against me.
RyanH wrote: ↑Sat Jun 23, 2018 5:46 am
Ruliana wrote:
I’ve pretty much spelled everything out on my posts already. I’ve spent more than enough time and energy on this already. I’ve got nothing to gain here. If you think Bare has a good product with good service, go ahead and get them.
Sorry, but that's not how it works. You are casting a stone at a company that has a lot to lose by your unsubstantiated statements. They may be truthful and your ire may be warranted but there has to be some form of due process, otherwise it could be slander and I'll delete your posts in their entirety. Mind you, I don't know anything about Bare and based on my limited information from Zach, I don't know if I necessarily trust anything coming out of their end either.
BUT, I only asked some superficial, basic questions and you're already getting defensive. Do you want to elaborate or is that your final answer?
ETA: I work in customer service and I unfortunately deal with a growing number of adults who believe they can have child like meltdowns because they didn't get it exactly their way. I'm trying to make sure this isn't one of those instances because no company should have to defend themselves against bullsh*t like that.