Canyon arrived scratched

[Gaz9]

Hi,

Received my grizl cf today but noticed scratch on BB area is this just paint damage? The bike hadn't been out or ridden so I don't even know how it's happened? Looks like chain drop somehow. Also the scratches look almost metallic. Any advice greatly appreciated.

Thanks

[alanyu]

Mail canyon. Probably you will get a replacement w/o shipping back, but they would require you cut this frame.

[raggedtrousers]

Notify Canyon and say you're rejecting it, and require a refund or replacement. There's no way I'd accept a brand new bike with that kind of mark.

[Gaz9]

Thanks, yeah I'm pretty disappointed to say the least. Has anyone had experience returning one of their bikes? Kids have been playing with the bike box but as soon as I noticed the problem I salvaged as much of the bike box as I could so it's probably still good enough to send back. I assume they'd send a courier to collect?

It's a real pain iv been waiting long enough for it!

[s3si1u]

Ouch. That looks like a mark I made on my frame once when installing a BB with the wrong tool...
I'd definitely push for a new one. Not sure how Canyon operates, but maybe a nice discount if you're okay with the scratch.

[morrisond]

That looks like Carbon is missing.

Definitely return it.

[RDY]

Ouch. That looks like a mark I made on my frame once when installing a BB with the wrong tool...
I'd definitely push for a new one. Not sure how Canyon operates, but maybe a nice discount if you're okay with the scratch.

Yeah, that looks like someone shit the bed with a BB tool.

[Maddie]

Maybe an outlet bike that was already used for a ride by a previous owner?

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[Cannoli]

looks like a chain drop gone really wrong!

[Gaz9]

Thanks everyone yeah I didn't know if it was returned and they've sent it out to me, I can't imagine that damage was done and went unoticed at canyon but Iv sent them a message and hopefully they'll get back to me tomorrow. Iv got a few bikes and Iv never seen anything like it on a new bike. Downside of buying blind online I guess

[Gaz9]

Iv been offered £70 partial refund to cover touch up paint (or 90 to use at canyon) but to be honest Iv no idea where I'd get or how / who applies the paint. They said it looks like chain drop so I'm completely confused as to how that could happen on a brand new bike?!

[Steve Curtis]

Frankly, that's completely crap from Canyon. Offering £70 for that level of damage is a joke.

I'd just send it back and ask for another one.

[caballero]

Frankly, that's completely crap from Canyon. Offering £70 for that level of damage is a joke.

I'd just send it back and ask for another one.

from my experience, and experience of friends this is typical of canyon. utter shite ...

[Steve Curtis]

Frankly, that's completely crap from Canyon. Offering £70 for that level of damage is a joke.

I'd just send it back and ask for another one.

from my experience, and experience of friends this is typical of canyon. utter shite ...

I've never owned one. I'm not a social media junky, but id be posting pics asking them if £70 really is the best they can do before it's returned.

It isn't acceptable at any price, let alone the current market rates. Possibly ping mapdeck as they've just helped a customer with a canyon which arrived damaged.

[Gaz9]

Thanks for the advice yeah I'm not happy at all about it, I did post them the photos and that's what I was offered. can I ask what's mapdeck?