THM Response

Discuss light weight issues concerning road bikes & parts.
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Posts: 190
Joined: Thu Dec 09, 2004 5:51 pm

by ironman1

Have a broke bearing seat on my Clavicula. I e-mailed them several times this week and still waiting for a reply. Curious if any anyone else had a hard time getting a response ? Previously they used to answer right away ?

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by mnmasotto

August is a big vacation month in Europe and they are either at or getting ready for a big European Bike Show.

by Weenie

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by xnavalav8r

My experience with customer service from THM was fantastic! I can only assume that, as mentioned, they are on holiday.

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by Juanmoretime

Another very positive experience working with THM. Maybe if Madcow see this he can add something since Fairwheel Bikes is the US distributor.

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by BruceCarnevale

They definitely are on vacation and are preparing for Eurobike. I had a pedal issue with my Clavicula and one of them responded while he was on vacation. Try to be patient!

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by oldtrackie

I had exactly the same problem recently. They wouldn't allow me to send it back to them direct, only via the shop I bought it from. Anyway, they repaired it with no charge - took about 5 weeks.

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Joined: Thu Dec 09, 2004 5:51 pm

by ironman1

Got back to me today, need to send it back to dealer. Feel much better now that I received a response.

by Weenie

Simon BP
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Location: Denmark

by Simon BP

+1 experience with fantastic customer service from THM. I have had contact with THM twice, both times I have recieved better service than what would have been good enough. By far the best customerservice I have ever experienced!

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