Up on close examination, I have found that the engagement moving carbon part to be Cracked . Because the part is crack , the pedal fail to provide necessary tension when clipped in and a slight moment will disengage.
Now i have never have crashed on my road bike and am generally easy on my equipments because I weight 55kg .
Anyone have experience with Look customer service before ? any contact or email is much appreciated .
However... given that there must be room for flex, and to allow replacement or repair, there must inherently be a way for that to happen. I'm surprised it's only come up once. But no cracking.
Look customer service is great. I'm in the US and dealt with a their call center here--it may be different if you are elswhere They've taken care of any issue I've throw at them, even when it clearly WASNT an issue with the product (and I told them that was my assessment as well)--they replaced a product simply to satisfy a customer.
The blade is their flagship pedal, expensive, and the basis for their new "power" pedal... they don't want poblems, or people talking about problems! You shouldn't have any problem at all!
My LBS sent them in and I feel their good relationship may have played a roll in LOOK granting the warranty? I was told they are fairly liberal towards customer satisfaction if that helps. It can't hurt to try! Hope it goes well...
He took them to a local shop who shipped them back to Look for us. Look installed new blades in each pedal and we had both sets back in under two days.
Probably helped that Look North America was in the same metropolitan area, but still amazed on the turn around.
I had terrible Campagnolo service a few years ago and just assumed every cycling company takes a few months to send back a replacement.
I tried to get a replacement blade here in OZ. The importer, and nearly every shop
I called, basically told me it wasn't replaceable and to buy a new set.
No I didn't buy the pedals at my LBS, but with service like this no wonder.
The blade on my right leg snapped mid stroke going up hill and threw me ... put it into the shop and they asked if I had hit it with a hammer ....
Look dealer replaced it no questions asked ....
2012 RIDLEY HELIUM being built up ....
Anyway, I used the Keo pedals (but did not abuse them) for 15 months and then one of the Blades cracked at the usual spot. Very disappointing and, I presume, indicative of a design flaw. Regardless, Competitive Cyclist (a company that's given me consistently outstanding customer service over many years) immediately and graciously offered to replace them at no charge.
I like the Blades sufficiently to try them once again. They are really nice pedals. So, with that sad vignette in mind, any consensus on this issue? Other problems with these?
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