Innolite 29er carbon rims issues

Discuss light weight issues concerning mountain bikes & parts.

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Darkside
Posts: 4
Joined: Tue Sep 25, 2012 11:41 pm

by Darkside

Hi Guys

Has anyone else dealed with the innolite guys??
I got their 29er carbon rims from a importer here in australia. awesome looking rims & dam light!!!!
The rims turned up with carbon lay up issues e.g the carbon is protruding all over the place. A riding bud also got these rims too, his flex when you press the side of the rim with your thumb!! (near the tyre hook edge) hes scared to remove the tyre incase the rim implodes!!!!
And innolite company isn't responding to the emails :?
p.s how do I add photos?

musk3t
Posts: 38
Joined: Thu May 10, 2012 11:43 am

by musk3t

Who is distributing in Australia?

damond
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Joined: Thu Jun 03, 2010 12:47 pm

by damond

i hear innolite closed so that might explain their silence...

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danielbahia
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Joined: Wed Sep 30, 2009 9:04 pm

by danielbahia

Really? So what about warranty etc?

Darkside
Posts: 4
Joined: Tue Sep 25, 2012 11:41 pm

by Darkside

Well if they've closed shop that makes a warranty issue hard then,
I'd love to show you guys a photo of it how the hell do I do that? :lol:
The "add file" doesnt work for me

tonytourist
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by tonytourist

imgur.com
Upload and paste the link!

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Anders
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by Anders

Here in Denmark the warranty is the responsibility of the retailer and not the manufacture. It may be different in your country?

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stephen@fibre-lyte
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by stephen@fibre-lyte

Darkside wrote:his flex when you press the side of the rim with your thumb!!


That's pretty much the same with most hollow rimmed carbon wheels these days, at least in our experience. Even rims from some mmajor manufacturers have done the same. I'm not saying it's a good thing, but it is common.

Anders, I think in the UK the warranty is the responsibility of the importer/manufacturer, not the dealer so it must vary from country to country.

Dammit
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by Dammit

In the UK most resellers will try to pass off responsibility onto the manufacturer, but legally it is the responsibility of the organisation that sold you the goods.

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stephen@fibre-lyte
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by stephen@fibre-lyte

I'm not 100 percent sure about that. The seller has to make sure that the item is fit for purpose, or if not, is described to the buyer in the condition that it is in, but I'm fairly sure that warranties are only covered by the company that supplies the warranty, which in most cases is the manufacturer?

In this case to be fair though, the item was bought from the importer and did turn up in a poor condition so the importer is immediately responsible I believe, as the item wasn't apparently fit for purpose.

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michel2
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by michel2

In theory the retailer sells the product with warranty to a
The customer, with means that's the retailer delivers both if need be, wher he claims is warranty from is not relevant.i probably means that he can't offer you a new rim but cash back perhaps ?
I'm sure it's wont go like that without an argument or two );

Also I haven't see a carbon fibber rim that I couldnt flex the walls of !

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