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Maybe a bit overzealous to contact the bank after a week and a half?
BTW the phone number works fine.
Ribble just took more than a week to despatch my latest order.
Wrt Shinybikes: they didn't react particularly fast to my first mail, so I used their website contact form. Thereafter they sent me the correct part rather fast (one item was wrong in the previous shipment but its value was so low that shipping back would probably cost as much as the item itself, so they didn't ask for a return shipment).
I would go with others like wiggle or probikekit if prices are comparable.
Decided to purchase a SR groupset, even after reading this thread as it seemed the majority of posters hd a good experience.
Paid for the SR groupset on shinybikes website a month ago. After a week I tried contacting them unsuccessfully many times via phone and email. Finally got through using email but tagging it high priority. Next day receive email with tracking number, so think all is good.
Two weeks later no change in tracking status. So contact parcel force who tell me item hasn't been collected. Three days of emailing back and forth, Shinybikes finally inform me it is still there waiting for chainset 52/36 as they are out of stock and should be back instock in a few days.
Wait another week then request change to 50/34 (which is apparenty instock) as want to get bike upgraded and don't wish to wait any longer.
Contact parcel force as 4 days gone by again and no tracking updates , only to be told still no pick up from shinybikes.
I would normally be more than happy to wait with most online retailers provided they communicate with me what is occurring, but shinybikes fail to tell you anything and getting in contact via phone is impossible as it goes to message bank every time I tried and that message bank is always full. Normal emails don't get responded too either unless you tag them as high priority.
Am considering requesting a refund from my CC company as i can really not be bothered trying to resolve this with them and am very doubtful that this groupset will ever be dispatched.
Alternate is to wait one more week for them to send before taking the above actions, any opinions on which option I should choose.
PS there prices are good but I would not recommend due to such a lack of communication on their behalf.
Wanted to send them back for return and repair. Dont wish to call them as telephones are expensive, but they failed to reply to my mails.
Had no issues with them at all
Parlee Z5 XL (6055g/13.32lbs) Trek Madone 5.9 (7052-7500g)Jonesman Columbus Spirit (8680g)
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