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First I ordered a front and rear record hub, they shipped only the front and the wrong cassette. My opinion but I feel like they should contact me prior to shipping just a front hub as I wanted a set but minor problem overall. The exchange of one cassette for another has taken waaaaaaaaaay to long and if the cassette is actually in the mail now its because I threatened letting my credit card company take over.
The prices are decent on some items but they have been difficult to deal with.
Their prices are amazing, but they *really* need to work on their communication skills. If you can afford to wait a month for your parts and don't mind that they won't update you in any way as to the progress of your order, it's probably safe. I did get my parts after all... just not the way I would treat my customers.
Communication was good all the way through
When I ordered, there was one potential problem, that was avoided. Their website stated wheelsets would have additional GBP 8 shipping, on top of the GBP 20-25 for the shipment ... no problem, I thought that was fair and still a good value.
But after ordering, I emailed again and requested final, total charges. They informed me the additional charge would be GBP 45, not GBP 8, for shipment to USA ... for a total shipping cost of some GBP 65-70.
Would they have notified me, had I not emailed first? Don't know!!
Anyway, I cancelled the wheelset portion of my order because ShinyBikes uses UPS for large items, which is notorious for outrageous "customs brokering" fees.
In summary, I would buy from Shiny Bikes for smaller items, but not for large items delivered to US.
Stock information on many online bike stores is non-existent or unreliable so on purchases where timing is important I always check on the phone before ordering to avoid irritation.
James_London wrote:... Stock information on many online bike stores is non-existent or unreliable so on purchases where timing is important I always check on the phone before ordering to avoid irritation.
In the UK, Wiggle seems pretty good on reliable inventory info , plus they accept back-orders, which many of the other UK internet retailers don't. They also send automatic emails if items are delayed.
Wiggle's prices may sometimes seem a bit higher, but:
-- free shipping if total order is over GBP 100, not insignificant if shipping to USA.
-- Signing up for Wiggle's email newsletter gives an instant voucher code for GBP 5 discount.
After waiting for 2 weeks, i am still getting no response/replies from them about my order, after i sent my email query.
Stuck in a very very slow process with poor customer service. Maybe its just because i live oversea. but didnt had any hassle with PBK, Wiggle, etc.
If you are interested in a Weight Weenies kit I no longer know what you should do.
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