req110 wrote: ↑Sun Nov 01, 2020 11:59 amviewtopic.php?f=3&t=156359&p=1622775#p1622775
I have this on right side of my headtube, the paintwork is peeling off here.
It should be covered by warranty. "Paint and Decals: One year from original retail purchase."
I have contacted lbs, they told me to bring it and they will send it to distributor. I will do that soon most probably, unless you tell me there is no chance of getting replacement.
Can you guys share with me your experience?
1) is there probability of getting new frameset on RMA?
2) i bought the bike as ultegra kit, but replaced for sram red etap, i hope they won't have any problem with that
3) my frameset is 2020 team replica rapha / if i get new frameset, will they
a) find exact same 2020 team replica
b) replace with 2021 team replica
c) offer me some other hi-mod frameset
d) try to fucc me up with standard mod frameset?
I got new frameset, the my21 team replica, which has the vulnerable place strengthen from the inside opposed to my20 model. Waiting for brake mounting, bleeding, pressing bearings and cutting fork.req110 wrote: ↑Sun Dec 13, 2020 10:00 amI got info from seller that distributor told him, that cannondale will provide me with new frameset.
They told me they reserved this code name. Availability by February 2021.
700 M S6 Evo HM Disc War Frm REP 54
Any of you can decode what exactly it is? I think it should be 2021 rapha replica. (I had 2020 rapha replica), but my understanding is that I would get 2020 immediately, since I have to wait till February it sounds like my2021.
My warranty case was handled with conclusion: This is mechanical damage and is not covered by warranty. For the sake of Cannondale's good reputation, we are going to provide you with new frameset.
I am not dumb of course, i am not pushing steering to the limit. This damage happened for example by leaning the bike while standing and holding the bike just by saddle. So the handlebars/fork/frontwheel automatically turn right... Do it few times and your headtube may get damaged too.
I am waiting for monday till i have my new frameset, then i would call a cannondale service a top notch customer oriented.