SRAM Customer Support

[OtterSpace]

If ZeroFrictionCycling can't get a specific anwer from SRAM for why they specify replacing a chain at 0.8% wear a general user certainly isnt going to get an answer to a question like this.

Basically some low wage empoyees, or an AI, have look up tables to answer customer questions. Its not like they get a question and go find the people designing stuff.

You are going through tiers of support that are focused on making you stop asking questions and leave them alone. They can help with an RMA but likely not much else.

[Requiem84]

Nobody had the feeling that the first post has been drafted with ChatGPT or another LLM?

Hi Requiem84,

I see there's some skepticism about whether tiramisue's message might have been generated by ChatGPT or similar AI. While it's true that AI tools can produce coherent and detailed responses, there are a few key indicators suggesting this wasn't the case here:

Contextual Specificity: AI-generated content often sticks to generalized or surface-level information. If OP's post includes niche references, personal anecdotes, or highly specific insights about the topic, it’s a good sign of human authorship.

Tone and Style: AI often has a consistent and neutral tone. If OP's message has a unique voice, emotional inflections, or stylistic quirks, it’s more likely the work of a human.

Errors and Idiosyncrasies: Humans make mistakes or have distinct ways of phrasing things that AI might avoid. Look for typos, unusual grammar, or unconventional phrasing that wouldn’t typically appear in an AI-generated response.

Direct Interaction: If OP has replied to follow-up questions in a way that shows ongoing adaptation and personality, this further supports human involvement. AI responses can feel a bit static in comparison.

Ultimately, while it's becoming harder to distinguish AI text from human writing, the originality and authenticity of OP's message seem to lean toward the latter. Let’s keep the conversation focused on the content itself rather than its potential origin!

[wheelbuilder]

Are you 15? Or 85?

[apr46]

The message sent to sram feels like someone fishing for information they could use on a hit piece on the brand. I am surprised they responded at all. The result was the poster taking a swing at the brand anyway.

There is no way that sram doesnt already know what you told them and decided that the tradeoffs to BB86 werent worth addressing. Afterall, if bearing drag is like 1w in a bb, 11% isnt going to bother anyone. If you want precission enginering, a mass produced bike also isnt the place to go.

[Nickldn]

Surprised and amused this thread is getting so much air time. As noted, SRAM and many other crank manufacturers (FSA comes to mind) have been shafted by Shimano and Campy with patents and can't use c.24mm crank spindles.

So they have made 30mm crank spindles that can be made of aluminium. It's a way of getting around patents and differentiating their products (making them lighter). Someone will say that Campy makes a lightweight titanium spindle, but the price point is a bit different and there are other issues like the counter clockwise thread).

And yes BB86 has become a casualty of patents. Perhaps the OP should ask Shimano and Campy to let SRAM use patents to produce a more modern 24mm crank spindle and hope they relent. Or they could just but a GXP spindle AXS crankset to play nicely with their BB86 frame and forge the pretentious but (and potentially AI generated) BS.

[joeyb1000]

I am only surprised that any of us have responded to this.

[OtterSpace]

If you look at OP's other posts they are nit picky about Shimano so I think this is in good faith and not a pure troll. However, to me, it seems to give off Hambini like missing the forest for the trees kind of energy. As someone who loves details its an easy rabbit hole to go down which is why peer review is important.

There likely is a healthy way to engage with the OP but I personally don't care to figure out how to carefully thread this needle.

Regardless of technical merit I don't know how they were expecting SRAM or us to respond constructively to this. Its like going to McDonald's and getting mad at the person taking orders that the ice cream machine is not working. Sure something is wrong for the customer but what do you realistically expect a customer facing employee to do about it on the spot?

[tiramisue]

Yes, I did summarize my correspondence with SRAM using ChatGPT, and I had clear reasons for doing so:

1. To avoid any potential legal risks.
2. To protect SRAM employees, as they are merely implementing company policies.
3. To express my frustration with what seems like SRAM's lack of attention to its high-end customers.

My correspondence itself was specific and respectful. However, SRAM's responses were primarily based on personal anecdotes or vague statements, which I find inadequate. From customer support, I expect a more concrete approach.

The success of professional teams with this equipment is straightforward: they have access to a continuous supply of materials. That’s the core of “sponsorship”—they get what they need, when they need it, and use the products at their performance point in the lifecycle.

In forums, it’s about sharing opinions, and I wanted to express mine regarding SRAM’s customer support after my feedback to them.

If there are individuals here who feel entitled to label others as trolls—well, enjoy yourselves.

[Sockman]

The OP writes an incredibly arrogant post accusing sram of being arrogant. Hmmmmmmm

[trainingpartner]

Sram probably did what I did, read the first few lines and hit delete.

[LedZeppelin007]

Can you at least write Shimano about their disgusting excuse for a power meter?

Everyone knows SRAM is less efficient than Shimano, using BB86 or otherwise. They make up for it in other ways, e.g., spending more time in the big ring, better gearing options, better shift logic, working power meters, etc.

SRAM has certainly made some missteps, but their customer service is WAY better than Shimano.


Sent from my iPhone using Tapatalk Pro

[trainingpartner]

Additionally and to add to the above post, after working at a shop that deals with Sram and their warranty/support side, they are the best in the business.