ENVE Customer service (or lack there of)

[la85]

Anyone else had troubles with ENVE?

I am in Australia so can only contact them via email. I have a warranty claim with my 3.4AR Wheels with the spokes nearly pulling out of the wheels via carbon blow out. I contacted them two weeks ago and got a response asking a few questions. I have since emailed them a handful of times asking for updates etc with no repsonse.

Pretty poor from a American Company who offer a lifetime warranty with an excessive prive for a fairly poor product from.

[sigma]

Anyone else had troubles with ENVE?

I am in Australia so can only contact them via email. I have a warranty claim with my 3.4AR Wheels with the spokes nearly pulling out of the wheels via carbon blow out. I contacted them two weeks ago and got a response asking a few questions. I have since emailed them a handful of times asking for updates etc with no repsonse.

Pretty poor from a American Company who offer a lifetime warranty with an excessive prive for a fairly poor product from.

Always had excellent service from them over a decade. Even pre-crash warranty when I did crash and smashed a rim, they sent me a new wheel and have always been prompt. That being said, Utah is in the midst of a very bad Covid surge which could be affecting their operations (I am based here too) severely as they are in one of the heavier affected counties. I would give them a ring if you can.

[TobinHatesYou]

ENVE service is great.

[PeytonM]

My buddy in Sydney Australia had a warranty claim with enve, went through the shop he purchased them from, replaced no problem inside a month. Enve were very good to deal with.

[MoPho]

I had great service from them replacing my 5.6 when a spoke broke and the carbon buckled. Was right in the beginning of the craziness of the pandemic last year. had my wheel back in a week and a half.

[calleking]

I broke a spoke this spring on my rear wheel. Told them about this recurring problem on my SES 4.5.

Enve picked up my wheels at my home. Shipped them from Stockholm to Pippo Wheels in Vicenza, Italy. New rim on the rear wheel and rebuilt both wheels from scratch. Sent them back to me. Didn't cost me anything. Surprisingly smooth.

[Broady]

Yeah, great service here when I had a dodgy seatpost.

[polpy]

Got a front wheel replaced within 2 weeks of the incident. Great service.

[eurostar]

I'm not a customer but the Enve importer in the UK gave me a free seat clamp upper cradle when I bought a second hand bike.

[mashiehood]

ditto all the other experiences, melted my 3.4SES, replaced both wheels no isssues. Amazing service

[we51]

ENVE replaced my handlebar within a week and at no cost to me due to crash damage. Couldn't have been easier.

[ms6073]

ENVE replaced my handlebar within a week and at no cost to me due to crash damage. Couldn't have been easier.

Ouch. Relieved to see this was a result of a crash, and not a spontaneous failure.

[we51]

A pretty violent crash. Unfortunately the crash replacement policy on my vertebrae is not as comprehensive. I'm back on the bike after about 15 months.

[eurostar]

Ouch! Sorry to hear that. I hope you don't have a problematic amount of long term damage.

[we51]

Thank you. Recovery had progressed well so far. There are still a few more obstacles to overcome, but I'm grateful to be where I am - back on the bike with a replacement handlebar and getting stronger.