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Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Tue Sep 21, 2021 6:14 pm
by Llanberis
Hi all

Thought to give you a heads-up - if you happen to see these with serial numbers start with 6 popped up on any online auction site, don't forget to ask for proof of purchase. A friend of mine just ordered them from a large online retailer in the UK and had his parcel lost by the delivery courier. It was first scanned as delivered (false delivery record without proof of GPS location & photo) and declared lost after an investigation involving depot search. Police is involved now and looking for the stolen goods.

Cheers.

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Thu Sep 23, 2021 6:06 am
by Valbrona
I thought it had to be like a murder or a hate crime for the UK police to be interested?

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Thu Sep 23, 2021 6:06 am
by Weenie

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Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Thu Sep 23, 2021 6:32 am
by TobinHatesYou
Lol police report for a stolen package.

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Thu Sep 23, 2021 7:47 am
by pmprego
TobinHatesYou wrote:
Thu Sep 23, 2021 6:32 am
Lol police report for a stolen package.
If the amount is significant enough. Try getting jewels lost in transit. You'll call the police.

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Thu Sep 23, 2021 8:28 am
by TobinHatesYou
pmprego wrote:
Thu Sep 23, 2021 7:47 am
TobinHatesYou wrote:
Thu Sep 23, 2021 6:32 am
Lol police report for a stolen package.
If the amount is significant enough. Try getting jewels lost in transit. You'll call the police.

I'm not having jewels delivered by a cheap courier. AMA.

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Thu Sep 23, 2021 8:38 am
by ghostinthemachine
TobinHatesYou wrote:
Thu Sep 23, 2021 6:32 am
Lol police report for a stolen package.
:roll: if the parcel had been scanned as delivered, but hasn't been. Many retailers and couriers will insist on a police report/number before they investigate in detail. Because it's a crime.
If it just goes missing, they don't

Also. As the customer, you get very little opportunity to determine which courier your retailer uses. The vast majority only give you one or two choices. Cheap or very cheap.

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Thu Sep 23, 2021 9:38 am
by Llanberis
Hi all, thanks for your messages. The case is currently being treated as minor offence as it was not the first time parcels went through the same delivery depot went missing during the past few weeks. They all had similar patterns (out for delivery for several days, then false scan of "delivered" without proof).

The lesson for my friend (and myself) here is we would definitely stick with shops that use reputable services such as Royal Mail or DPD and would avoid others at all cost. It's just not worth the faff to deal with retailers that only offer unreliable courier, and find yourself trapped in the wait for the investigation and fight for a £2k refund.

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Thu Sep 23, 2021 11:21 am
by tjvirden
Llanberis wrote:
Thu Sep 23, 2021 9:38 am
Hi all, thanks for your messages. The case is currently being treated as minor offence as it was not the first time parcels went through the same delivery depot went missing during the past few weeks. They all had similar patterns (out for delivery for several days, then false scan of "delivered" without proof).

The lesson for my friend (and myself) here is we would definitely stick with shops that use reputable services such as Royal Mail or DPD and would avoid others at all cost. It's just not worth the faff to deal with retailers that only offer unreliable courier, and find yourself trapped in the wait for the investigation and fight for a £2k refund.
I find it amazing that the people involved (aka thieves) think it's a good reward:risk ratio !

My question is.......which courier in the UK should I consider avoiding for small high-value cycling equipment? I'm sure others would be interested to hear too......

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Thu Sep 23, 2021 2:26 pm
by ghostinthemachine
All of them.
Even the big ticket (high cost) couriers "lose" items. They just have a more robust process for dealing with it.

A lot of the smaller companies that use "man in a van" to do the final delivery can be horrendous though.

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Thu Sep 23, 2021 6:05 pm
by TobinHatesYou
Likewise if OnTrac is an option at a US-based shop, don't use them. Luckily Jenson USA shipped out a replacement, no questions asked, when an OnTrac employee stole my package.

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Fri Sep 24, 2021 2:57 am
by Valbrona
I think the company's that hire temporary workers are more problematic, as opposed to permanent staff.

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Fri Sep 24, 2021 7:49 pm
by Aesch
Llanberis wrote:
Thu Sep 23, 2021 9:38 am
Hi all, thanks for your messages. The case is currently being treated as minor offence as it was not the first time parcels went through the same delivery depot went missing during the past few weeks. They all had similar patterns (out for delivery for several days, then false scan of "delivered" without proof).

The lesson for my friend (and myself) here is we would definitely stick with shops that use reputable services such as Royal Mail or DPD and would avoid others at all cost. It's just not worth the faff to deal with retailers that only offer unreliable courier, and find yourself trapped in the wait for the investigation and fight for a £2k refund.
You can skip DPD for that matter, they delivered a frame I had ordered at a completely random shipment office (10k Square meters of packages..) in a different city then where I live and then reported it "returned to sender". When I called they basically told me FO.
Luckily the company owning the location let me search and helped me out, took 3 weeks but found it...
Similar experiences all around.

Re: Be aware - Stolen LOOK-SRM EXAKT Dual Pedals

Posted: Fri Sep 24, 2021 7:49 pm
by Weenie

Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓    Broad Selection ✓    Worldwide Delivery ✓

www.starbike.com