Wahoo speedplay zero - weird side to side movement

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Butcher
Shop Owner
Posts: 1925
Joined: Sun Jan 03, 2010 4:58 am

by Butcher

There are so many good things about this updated design, why would you want to go back. The biggest improvement that I see is the wear issue that the old pedals have [causing rocking]. This new design is a really great idea to fix that problem.

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ms6073
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Location: Houston, Texas

by ms6073

I am giving the Wahoo Speedplay Zeros a go and really curious to know if anyone who has experienced the lateral play issue has actually derived the root cause?
Prawn wrote:
Wed Oct 20, 2021 8:19 am
Yes - tried both. I really like the the grey cleats becuase they make clipping out much easier. Unlike the old light-action speedplay cleats, the new cleats have propper float adjustment. The only downside to the grey cleats is that they don't come with the additional covers - a problem which can be solved (with $) by taking them from a set of the black cleats.
I have also tried both and agree that the clip-in force is much reduced. My solution for base surounds with easy tension was similar ($$). I noticed that asside from the grey color the plastic base, the only real difference was the in the thickness of the arch at the kneck of the wishbone spring clip, so I simply swapped the clips with those of the standard tension cleats.
- Michael
"People should stop expecting normal from me... seriously, we all know it's never going to happen"

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woodyvalentine
Posts: 197
Joined: Fri Mar 27, 2015 11:40 pm

by woodyvalentine

Really need a poll:
If you purchased the new wahoo Speedplay were they defective with side-to-side play?
Yes (defective)
No (they worked)

Personally, I just bought some J&L parts to update some of my current sets. I don't think the quality is there yet on the new ones based on this thread. Once the QC clears up then maybe. Also read the other thread of stripping the bolt while trying to change axles. They really should’ve included the little cap that is removeable like on the current ones. I also bought all the bolts for the cleats and adapters so I don't need to worry about star bits. Currently, I'd only trust the cleats, since they are largely the same.

tomtom
Posts: 352
Joined: Sun Oct 31, 2010 9:01 am

by tomtom

woodyvalentine wrote:
Sat Nov 27, 2021 6:35 am
Really need a poll:
If you purchased the new wahoo Speedplay were they defective with side-to-side play?
Yes (defective)
No (they worked)

Personally, I just bought some J&L parts to update some of my current sets. I don't think the quality is there yet on the new ones based on this thread. Once the QC clears up then maybe. Also read the other thread of stripping the bolt while trying to change axles. They really should’ve included the little cap that is removeable like on the current ones. I also bought all the bolts for the cleats and adapters so I don't need to worry about star bits. Currently, I'd only trust the cleats, since they are largely the same.
Why? Wahoo/Speedplay has no issues anymore as it seems. I had two sets (one off them I broke myself) and they have both been replaced (no further questions asked) and they work flawlessy (and I received a complete set so also 2 extra pairs of cleats). The design is better, more stable, imo more beautiful because it doesn't wear on the sides and is maintenance free. Although I would have liked to opt for lighter axles through J&L (riskfull but still possible) and I would like to complain about Wahoo (:D ) this is an almost perfect upgrade. I'm using the normal/old Speedplays for more than 10 years now and they are great to (upgraded them with all kinds off J&L stuff) but the Wahoo versions are handsdown much better.....
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Sace
Posts: 40
Joined: Thu Dec 31, 2020 12:26 pm

by Sace

Mine developed the same sideways play on both pedals (bought around the launch date). Even though the Wahoo support was a bit annoying (Getting thrown between wahoo, original seller and the national distributor) they quickly sent me a new pair. We'll then have to see how they hold up. I really hope that they have control over the issue now.

MichaelJames95
Posts: 1
Joined: Sun Dec 12, 2021 12:55 am

by MichaelJames95

I had the same issue after 6 months of having and using these. I got in contact with my LBS, they contacted Wahoo and Wahoo said straight away to give me a new set, but also send the faulty pair to Wahoo for research.

My LBS said I’m the fourth person with the issue. They’ve done their own research and it seems that the seal and redesign (non maintenance pedal type) is faulty. But as everyone, they’re waiting for Wahoo’s official reply to the issue.

Made a video of the noise

https://youtube.com/shorts/XTVOlE_LweU?feature=share


Sent from my iPhone using Tapatalk

welchy
Posts: 458
Joined: Wed Jul 01, 2015 4:04 pm

by welchy

Had the issue on x3 sets, Wahoo replaced them all after I sent video's of each. They gave me a free Tickr and let me keep the cleats on all.

The 4th set I am on now are working perfectly and no issues. Customer service superb, was a pain sorting it, now sorted. Better pedals than speedplay with the rocking etc.

Butcher
Shop Owner
Posts: 1925
Joined: Sun Jan 03, 2010 4:58 am

by Butcher

I can't wait until the power pedals do come out and this minor speed bumps get worked out. Sounds like the play issue is resolved.

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MrCurrieinahurry
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by MrCurrieinahurry

Butcher me too mate... Seems to be taking them a worryingly long time tho...

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ms6073
Posts: 4290
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Location: Houston, Texas

by ms6073

welchy wrote:
Mon Dec 13, 2021 2:36 pm
Had the issue on x3 sets, Wahoo replaced them all after I sent video's of each. They gave me a free Tickr and let me keep the cleats on all.

The 4th set I am on now are working perfectly and no issues. Customer service superb, was a pain sorting it, now sorted. Better pedals than speedplay with the rocking etc.
Add me to the list and after less than 25 total hours of use, mostly riding indoors on the trainer with Rouvy. :(
Just submitted a support request to Wahoo and hopefully will be able to get these replaced, although I am thinking I would like a set of the aero-one sided, otherwise I am back on the Dura Ace.
- Michael
"People should stop expecting normal from me... seriously, we all know it's never going to happen"

uncle-gee
Posts: 102
Joined: Tue Nov 07, 2006 4:29 pm
Location: Canada

by uncle-gee

Any updates regarding the side-to-side play on the Wahoo Speedplay pedals?

(any serial numbers to watch for and avoid? / recall parts to be replaced? / corrected version to be released?)

It's itching me to order a set as my old Speedplay cleats are running out and have no replacement anymore.

Thanks in advance

we51
Posts: 63
Joined: Fri May 24, 2019 3:20 am

by we51

If you have the previous Zeros, then the new cleats still work. I'm not saying you shouldn't get new pedals, but it would be an option.

DieselCondor
Posts: 111
Joined: Wed Oct 27, 2021 9:14 pm

by DieselCondor

I bought a set in beginning of October and RH pedal developed side to side play late December. I reported it via the Wahoo website- included a video and receipt. Got told not to use them and recieved a brand new set including cleats 6 days later.
I haven't had to send anything back, can't fault the customer service. I hope these ones will last as I think they are much improved on the original design for stability and cleat wear.

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ms6073
Posts: 4290
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Location: Houston, Texas

by ms6073

DieselCondor wrote:
Sun Jan 09, 2022 2:50 am
I haven't had to send anything back, can't fault the customer service.
I am in the US and when I reported mine, they emailed me a FedEx shipping label to use to return the pedals, but the warranty team did not ship a set of replacement pedals until FedEx updated the tracking status.
Hi Michael,

Thank you for providing that information. We are happy to exchange the pedals for you. Once we receive notification that your returning set is in transit, our warranty team will process your replacement order. Processing can take 4-5 business days, and you will receive tracking information as soon as it is available.

Please use the attached label to send the pedals back for exchange. Please pack the pedals in their original packaging (other sturdy boxes packed securely are acceptable). Please retain the cleats. The new pedal set will ship with new cleats. I am going to turn your ticket over to our warranty team, who will handle the remainder of your warranty exchange.

Thank you for your patience and cooperation. Please let me know if you have any questions.

Regards,
Jen

We received notice that your item is in transit. Your replacements have been ordered. You will receive an update with the tracking details once they have shipped.

Thank you kindly!
Tyler B
Warranty Specialist
- Michael
"People should stop expecting normal from me... seriously, we all know it's never going to happen"

by Weenie


Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓    Broad Selection ✓    Worldwide Delivery ✓

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milanv
Posts: 611
Joined: Wed Mar 10, 2021 9:03 am

by milanv

ms6073 wrote:
Mon Jan 10, 2022 5:49 pm
DieselCondor wrote:
Sun Jan 09, 2022 2:50 am
I haven't had to send anything back, can't fault the customer service.
I am in the US and when I reported mine, they emailed me a FedEx shipping label to use to return the pedals, but the warranty team did not ship a set of replacement pedals until FedEx updated the tracking status.
Hi Michael,

Thank you for providing that information. We are happy to exchange the pedals for you. Once we receive notification that your returning set is in transit, our warranty team will process your replacement order. Processing can take 4-5 business days, and you will receive tracking information as soon as it is available.

Please use the attached label to send the pedals back for exchange. Please pack the pedals in their original packaging (other sturdy boxes packed securely are acceptable). Please retain the cleats. The new pedal set will ship with new cleats. I am going to turn your ticket over to our warranty team, who will handle the remainder of your warranty exchange.

Thank you for your patience and cooperation. Please let me know if you have any questions.

Regards,
Jen

We received notice that your item is in transit. Your replacements have been ordered. You will receive an update with the tracking details once they have shipped.

Thank you kindly!
Tyler B
Warranty Specialist
The same in my case here in Europe, standard process.

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