2021 Canyon Aeroad

[cberg]

White/Large/Ultegra Di2. Ordered on Jan. 12th

[TomS]

White/Large/Ultegra Di2. Ordered on Jan. 12th

Great to hear you can soon enjoy your bike.
Hope to get mine before March (SLX di2 Stealth 2XL, ordered Jan 14th '21; Belgium)

[crx777]

Hey folks, miracles still happen. Without notice, a Canyon box is in front of my door today. The repair carried out at the end of December. Processing time about 4 weeks.
It was exchanged:

Cpt cp0018-01 110sprt 410+/-20 bk
Cayn ep1718-01 Plasma St-Insert m/l
Kit sp rework aro l bk
Kit db rework aro shim dura ace l

Don't know whats pos 3 and 4?!

...today I also received an email confirmation with the refund. Crazy.

[tomtom]

Hey folks, miracles still happen. Without notice, a Canyon box is in front of my door today. The repair carried out at the end of December. Processing time about 4 weeks.
It was exchanged:

Cpt cp0018-01 110sprt 410+/-20 bk
Cayn ep1718-01 Plasma St-Insert m/l
Kit sp rework aro l bk
Kit db rework aro shim dura ace l

Don't know whats pos 3 and 4?!

...today I also received an email confirmation with the refund. Crazy.

I think 3 & 4 are the new clamps & bolts for the shifters. The old (Canyon) ones are replaced because the bars are traditionally round again in contrary to the former "square" ones. For the square ones Canyon uses their own clamps and reversed mounting screws (just like on the Grail CF with the CP07 cockpit). My Aeroad was ready in 3 days with a new! frameset swab and DIY sprintshifters switched as well. All looked good only the bartape is mounted outside/inside instead of the desired and more logical inside/outside wrapp

[cberg]

Quick advice to anyone paying for a Canyon via bank transfer: Remember to add your customer and order number when you make the payment

Support were quick to help though, nice to have a good experience with them for once (could be because I asked them for help with something they actually have some control over)

[raspas]

Quick advice to anyone paying for a Canyon via bank transfer: Remember to add your customer and order number when you make the payment

Support were quick to help though, nice to have a good experience with them for once (could be because I asked them for help with something they actually have some control over)

Awesome, happy for you! So what's your expected delivery date?

[cberg]

Quick advice to anyone paying for a Canyon via bank transfer: Remember to add your customer and order number when you make the payment

Support were quick to help though, nice to have a good experience with them for once (could be because I asked them for help with something they actually have some control over)

Awesome, happy for you! So what's your expected delivery date?

Next week

[yourrealdad]

Called up Canyon USA just to see how my process was going with the return. They received the bike on the 4th of Jan. The agent said that typically is takes about 4 weeks for the whole process, but they got hit with covid and lost like 70% of their warehouse/mechincs dealing with this so it has slowed them down a bit.

Also said that the process really takes 2-3 weeks, but they let the bike sit for abit to make sure the bonding process takes and if it doesn't they try again. If it does not bond correctly then they replace the bike.

Just posting as more info is always good. Not mad or concerned about the time frame, I was just checking on it.

[Cannoli]

Called up Canyon USA just to see how my process was going with the return. They received the bike on the 4th of Jan. The agent said that typically is takes about 4 weeks for the whole process, but they got hit with covid and lost like 70% of their warehouse/mechincs dealing with this so it has slowed them down a bit.

Also said that the process really takes 2-3 weeks, but they let the bike sit for abit to make sure the bonding process takes and if it doesn't they try again. If it does not bond correctly then they replace the bike.

Just posting as more info is always good. Not mad or concerned about the time frame, I was just checking on it.

Bonding? Bonding of what? Aren't they just replacing the bar drops, clamps for the levers, and adding a rubber gromet? I have yet to send my two CFRs back. Still on the on the fence.

[TomS]

Called up Canyon USA just to see how my process was going with the return. They received the bike on the 4th of Jan. The agent said that typically is takes about 4 weeks for the whole process, but they got hit with covid and lost like 70% of their warehouse/mechincs dealing with this so it has slowed them down a bit.

Also said that the process really takes 2-3 weeks, but they let the bike sit for abit to make sure the bonding process takes and if it doesn't they try again. If it does not bond correctly then they replace the bike.

Just posting as more info is always good. Not mad or concerned about the time frame, I was just checking on it.

Bonding? Bonding of what? Aren't they just replacing the bar drops, clamps for the levers, and adding a rubber gromet? I have yet to send my two CFRs back. Still on the on the fence.

They also replace the insert on the seattube to accomodate the rubber gasket by filing out the old one and glueing in another one...

[Cannoli]

Called up Canyon USA just to see how my process was going with the return. They received the bike on the 4th of Jan. The agent said that typically is takes about 4 weeks for the whole process, but they got hit with covid and lost like 70% of their warehouse/mechincs dealing with this so it has slowed them down a bit.

Also said that the process really takes 2-3 weeks, but they let the bike sit for abit to make sure the bonding process takes and if it doesn't they try again. If it does not bond correctly then they replace the bike.

Just posting as more info is always good. Not mad or concerned about the time frame, I was just checking on it.

Bonding? Bonding of what? Aren't they just replacing the bar drops, clamps for the levers, and adding a rubber gromet? I have yet to send my two CFRs back. Still on the on the fence.

They also replace the insert on the seattube to accomodate the rubber gasket by filing out the old one and glueing in another one...

Makes sense now. Thank you.

[pedrop]

In Canyon Italy, the whole process takes about 7 days. The mechanic said that typically the bonding process takes 3 days.

[usr]

Also said that the process really takes 2-3 weeks, but they let the bike sit for abit to make sure the bonding process takes and if it doesn't they try again. If it does not bond correctly then they replace the bike.

That sounds like the outcome of a *very* painful learning process... Imagine what you'd have to go through to end up having established that last process step!

[Dieselbike]

All this waiting around is very painful too

[Dieselbike]

Just got an interesting update from Canyon. My bike is almost ready. 3/4 of all orders have shipped. Aeroads will be released for sale again as soon as the remaining orders have been shipped.