Colnago C60 paint repair

Discuss light weight issues concerning road bikes & parts.
Boshk
Posts: 406
Joined: Wed Jul 19, 2017 2:59 am

by Boshk

Bike was bought new in March 2018, found this on two of the 'ports', paint is coming off.

If they do warranty this in Hong Kong, how do they fix it?
I assume they would dismantle that section of the frame...pulling the lugs out, repaint or replace.....correct? Are distributers trained to do that?
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by Weenie


dudemanppl
Posts: 944
Joined: Fri Feb 22, 2013 5:09 am

by dudemanppl

You can't undo the lugs just simply like that... They'd repaint it if anything. But it'll take a long time and its still going to suck because its Colnago.

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Calnago
Posts: 8530
Joined: Sun Nov 07, 2010 9:14 pm

by Calnago

That’s awful. Is that original paint from thee factory? It’s a paint repair for sure, they’re not going to be taking tubes out of lugs etc. I don’t know what they would do for that, so please report back with how they intend to resolve it.
Colnago C64 - The Naked Build; Colnago C60 - PR99; Trek Koppenberg - Where Emonda and Domane Meet;
Unlinked Builds (searchable): Colnago C59 - 5 Years Later; Trek Emonda SL Campagnolo SR; Special Colnago EPQ

tonytourist
Posts: 1313
Joined: Sat Oct 10, 2009 7:13 am
Location: 93306

by tonytourist

dudemanppl wrote:
Sun Jun 09, 2019 4:39 am
You can't undo the lugs just simply like that... They'd repaint it if anything. But it'll take a long time and its still going to suck because its Colnago.
Facts. Colnago took 6 months to fix a section on the C60 that I had. The repair was done poorly and had a visible run in the paint. Also, they didn't address any other areas that showed signs of having the same issue so I did myself a favor and took a loss and got rid of it! :thumbup:

Boshk
Posts: 406
Joined: Wed Jul 19, 2017 2:59 am

by Boshk

Calnago wrote:
Sun Jun 09, 2019 5:24 am
That’s awful. Is that original paint from thee factory? It’s a paint repair for sure, they’re not going to be taking tubes out of lugs etc. I don’t know what they would do for that, so please report back with how they intend to resolve it.
yea, original paintwork, bought new from the official distributor.
Will keep you updated, I did email Colnago, same person whom I was talking to when I had registration problem, she basically said, contact dealer asap.

singletracknick
Posts: 6
Joined: Tue Oct 24, 2017 8:27 am

by singletracknick

Warrenty will be a nightmare. I recently bought a prestige cyclocross frame which was massively out of spec with the rear wheel sitting about 5mm to one side.

Sent it back for warrenty 3 months ago and am still waiting for replacement frame to arrive.

I'd consider either living with the issue or sorting your own repair. If you send it back to Colnago you'll be in for a long long wait.

Id never buy a Colnago again sin, appaling service.

Boshk
Posts: 406
Joined: Wed Jul 19, 2017 2:59 am

by Boshk

singletracknick wrote:
Sun Jun 09, 2019 7:41 am
Warrenty will be a nightmare. I recently bought a prestige cyclocross frame which was massively out of spec with the rear wheel sitting about 5mm to one side.

Sent it back for warrenty 3 months ago and am still waiting for replacement frame to arrive.

I'd consider either living with the issue or sorting your own repair. If you send it back to Colnago you'll be in for a long long wait.

Id never buy a Colnago again sin, appaling service.
That's depressing to know

Flasher
Posts: 42
Joined: Fri Mar 27, 2009 8:10 pm

by Flasher

I'm sure a friendly car body shop could sort that out in an afternoon.

moonoi
Posts: 571
Joined: Sat Nov 21, 2015 3:04 pm
Location: Earth

by moonoi

I had a paint issue with my Colnago Concept, the local distributor was told by Colnago to find a local shop to repair and they would pay. Came back perfect, this was in Thailand, took a month and I'm very happy with both the service and the quality of repair.

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kgt
Posts: 7822
Joined: Sun Jun 18, 2006 10:29 am
Location: Athens, Greece

by kgt

I would not expect a painted in Italy Colnago like the C60 to have such issues. It seems really strange to me.

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WinterRider
Posts: 564
Joined: Tue Feb 05, 2013 2:46 pm

by WinterRider

Flasher wrote:
Sun Jun 09, 2019 12:42 pm
I'm sure a friendly car body shop could sort that out in an afternoon.
+1 :thumbup: Easily........
Litespeed 2000 Appalachian 61 cm
Litespeed 1998 Blue Ridge 61cm

Fitness rider.. 2 yrs from seven decades age.

That is my story and I'm stick'n to it.

mag
Posts: 405
Joined: Thu Mar 16, 2017 12:23 pm

by mag

Colnago after-sales support is very poor to say it politely. Get it fixed at some car body shop (as already suggested) instead.

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Calnago
Posts: 8530
Joined: Sun Nov 07, 2010 9:14 pm

by Calnago

Yeah, it’s paint, so I’d rather take my chances with a good local paint specialist than be sending it back. But for sure Colnago had better be paying for it, and I can’t see why they wouldn’t if you send them the pictures you just posted. If not, then on principle I wouldn’t be accepting the frame and want my money back, in full.
Tell me, when you took it out of the box, was there a brake liner run through the top tube taped at both ends. Because if there was, and there has been on the ones I’ve seen, then how could they have not have noticed that when fishing out the liner from that port. They couldn’t not have noticed it in my opinion so to send it out like that... hmmmm.
Colnago C64 - The Naked Build; Colnago C60 - PR99; Trek Koppenberg - Where Emonda and Domane Meet;
Unlinked Builds (searchable): Colnago C59 - 5 Years Later; Trek Emonda SL Campagnolo SR; Special Colnago EPQ

wilwil
Posts: 366
Joined: Thu Sep 23, 2010 5:47 pm

by wilwil

Are those ports plastic? Looks like the paint has reacted with the plastic. Haven’t seen that colour green before. You will wait a very long time, I did. And chances are it will be a mess when it comes back, mine was. They are very small old fashioned company and they just don’t have the infrastructure to cope with these problems unlike companies like Specialized.

by Weenie


KCookie
Posts: 1496
Joined: Thu Feb 12, 2015 9:40 am
Location: Pom living in Australia

by KCookie

I would just go to a bike repair/ paint shop to get the work repaired and send the bill to Colnago. For such a small area sending the frame back as started will take months and then you might still not be happy with the outcome.

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