Thanks!!ipenguinking wrote:CRC=Chain Reaction Cycles
Really a bad experience! Good to know!
FYI Bridgepoint is a €18 billion (£16 billion) company that owns a myriad of companies, and highy likely to function in a way that does everything it can " to maximize shareholder value", and part of that business model generally tends toward operating in a customer be damned manner ( read, this isn't a bike-centric company run by cycling enthusiasts as the promo on the site would lead you to believe, in fact its anything but... ).Wiggle is a leading European online sports retailer, selling cycle, run, swim and outdoor equipment and apparel. It is based in Portsmouth, England. The company forms part of the WiggleCRC group, which also includes Chain Reaction Cycles. Wikipedia
Headquarters: Portsmouth, United Kingdom
Number of employees: 900
Area served: World
Subsidiaries: Chain Reaction Cycles, Bike24 GmbH, Vitus
Parent organization: Bridgepoint Capital Group Ltd
Thanks for the feedback! Good to know!hannawald wrote: ↑Fri Jul 26, 2019 9:20 amSo in the end my credit card company helped me to get my money back today. To summarize that, I ordered from Probikekit on 27/5 with extra fast shipping, they took my money (more than 600 GBP) and send me an email with claimed delivery date 28/5 to 29/5. This is where it ended. No progress in tracking since then.. They refused to refund me that they need to investigate the potential loss with their courier company..even after a month they refused to help me..I had to contact my credit card company, who contacted Probikekit. They had 30 days to deal with them (Visa rules, Mastercard has 90 days I believe..) but after no communication my credit card company returned me the money today, 26/7. Never ever I buy anything from them again..
+1 on Sigmasport and Merlin. Have had great experiences with both. Recently ordered BB from Sigma and had it delivered on 3rd day, and I was shipping across the pond.