Re: Why I'll never buy from a local bike shop again
Posted: Tue Feb 12, 2019 10:31 pm
haha. yeah...maybe they were trying to put the plastic pie plate into the brake caliper. crazy.
bikeboy1tr wrote: ↑Mon Feb 11, 2019 11:25 pmYouTube is a great source for knowledge, just last night I was trying to figure out what piece I was missing to install a chaincatcher on my wifes bike with etap and found the video showing the piece I needed. I knew I had it somewhere and then I realized it was on my backup road bike with the Red Mech fd. Swapped one for the other and its done. Having a laptop in the shop is almost a tool you cant be without.kode54 wrote: ↑Mon Feb 11, 2019 11:10 pmThere's a high-end bike shop pretty far from me and there's one that fairly close that's not that high-end, maybe on the medium spectrum. That said, if I had my way, I would take my bikes to the better place, but seeing that the lower end shop is close, I simply work on the bikes myself. For convenience and to make sure things are done right. Since the OP did take the time to go back to the shop and have them fix the issues, it become frustrating and time wasting. Like someone mentioned...there's YouTube videos for just about everything...and even for those that don't know what they're doing.
Indeed, he's wondering why the service department is being subsidized by the retail side.
It's not that awful. It's not like there was a chain and the customer wasn't complaining about problems related to the wheel being in the wrong way. I've put the front wheel on the wrong way before simply because it was cramped and I didn't have the room to turn the wheel around, and that bike still isn't ridable whether or not the wheel is on the right way. They could have just taken off the wheels to fit it in a car then quickly put them back on.bikeboy1tr wrote: ↑Tue Feb 12, 2019 10:07 pmIf I was a mech in a bike shop I would be happy if customers brought me coffee.none wrote: ↑Tue Feb 12, 2019 2:09 pmTo learn how to fix your bike yourself is an invaluable skill.
But a good relationship with top mechanic in your LBS can benefit you even more.
Spare parts inventory, specific tools even getting your bike the priority treatment can all be yours if you have a good relationship with your LBS, especially when you want to get back on your bike ASAP.
I've seen customers with spare bike stored at the LBS and just swap their regular bike out when the other is in need of service.
Life does get better if you buy yourself a spare bike to store at the LBS for emergency occasions.
But it's not just spending money at the LBS, it's also about building a relationship, getting to know your LBS staff, their names; able to carry a conversation with them outside of bikes, get them some nice coffee or doughnuts.
Sure they are just little things, but it makes the staff feel that they need to remember you and take care of your needs.
Same applies to just about any retail business or services.
Just remember, this is the type of problem that LBS mechanics deal with:
Customer dropped off bike complained rear brake is rubbing and would like chain installed
That picture is priceless though, cant believe ppl could actually get that so wrong.
Plus his selection and pricing is basically identical to eBay.Hellgate wrote: ↑Wed Feb 13, 2019 1:53 amI always try my LBS first. My buddy Nelo is the best. Old school wise, new smart.
Would you happen to have any recommendations for mechanics in NYC? Took my bike to NYC Velo (LES) last time I needed some work and I’m never going back again, so I’m looking for a new shop. Went to Conrad’s and they fixed NYC Velo’s work, they seem like nice folks, I’m trying to learn as much as I can on my own, but if you, or someone else, can give me a few recommendations I’d greatly appreciate it.nycebo wrote: ↑Tue Feb 12, 2019 9:52 pmI have been wrenching and building my own bikes for about 10 years now. I love it. A little patience, a little youtube, and a little love and the bike is better tended than any mechanic save one or two in my hood (shout out to Gato) can do.
But the grommets. For the love of all things holy, the grommets! Don't even think about ever losing one. Ever. No amount of searching online has ever revealed where to buy some of these suckers, especially the grommet for the Di2 cable exiting the rear of the seatstay.
Yeah, his domain was hijacked. He gave up on getting it fixed. The ISP was useless.2lo8 wrote:Plus his selection and pricing is basically identical to eBay.Hellgate wrote: ↑Wed Feb 13, 2019 1:53 amI always try my LBS first. My buddy Nelo is the best. Old school wise, new smart.
Or in the real world, guy spends multiple thousands in his LBS, gives them several chances to do it properly. Gives up. Starts accumulating the tools the LBS either doesn't seem to have, or don't know how to use.
Yup, and guess where said guy doesn't buy those tools haha.mattr wrote: ↑Wed Feb 13, 2019 8:56 pmOr in the real world, guy spends multiple thousands in his LBS, gives them several chances to do it properly. Gives up. Starts accumulating the tools the LBS either doesn't seem to have, or don't know how to use.
Last time I tried to buy a bottom bracket extraction tool in a local shop I double checked to make sure they have it in stock (they have a website that said it's in stock) and he confirmed.dcorn wrote: ↑Wed Feb 13, 2019 9:32 pm