Hi AJS914 again, I tried that in my second mail, that involves also some other clear photos showing no such sign of impact, scratch or anything else. I tried to express myself how such new looking bike can take an impact and have this kind of crack. By the way I tried to coin experiment and the sound doesn't change and it isn't dying, when I tap the coin. So this means that frame is not cracked instead the paint ? Is that method reliable ? Thanks againAJS914 wrote: ↑Wed Nov 28, 2018 9:03 pmgitarist wrote: ↑Wed Nov 28, 2018 4:53 pmHello AJS914, thank you for your support. Of course, I can take more clear photos. You mean, you have some connections at Canyon, that can help me, or did I misunderstand you ?
And also have you seen wheelsonfire’s comment ? Could it be just a paint crack ? A friend of mine told me that matte finishes are more fragile than shiny finishes.
I don't have any connections with Canyon, sorry. My only suggestion is when one has to take pictures like this that they do it on a clean, spotless bike. When you send the company dirty pictures, the bike looks used and abused and they are less likely to be sympathetic. It sounds like Canyon has a pattern of denying claims.
You can do the basic tap test with a piece of metal (like a coin). Tap the carbon and if it sounds dead then the carbon is broken. Tap the other side for a comparison of the sound.