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Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 8:10 am
by BrunoDMS
Hello everyone,
here's how Ritchey Superlogic Evocurve handlebar came to me.
I don't know what to do.
Probably I have to change it or ask for a refund...Image
What do you thing?
Thanks
IMG_20181029_121437969.jpeg
IMG_20181029_204542100.jpeg
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Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 8:10 am
by Weenie

Re: Deep or superficial identetion (on brand new Ritchey Superlogic )

Posted: Tue Oct 30, 2018 8:46 am
by Marin
Not a stressed area, I'd ride it. I've drilled carbon bars near the ends.

But I'm sure some people wouldn't.

Re: Deep or superficial identetion (on brand new Ritchey Superlogic )

Posted: Tue Oct 30, 2018 11:50 am
by BrunoDMS
Marin wrote:Not a stressed area, I'd ride it. I've drilled carbon bars near the ends.

But I'm sure some people wouldn't.
Marin thank,
but in second pic, I see deep scratches, just not paint...
I'm wrong?


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Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 12:04 pm
by wheelsONfire
Contact the dealer from where you purchased the handlebar.
Should probably have done so directly after unpacking.

Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 12:12 pm
by BrunoDMS
wheelsONfire wrote:Contact the dealer from where you purchased the handlebar.
Should probably have done so directly after unpacking.
I did it immediately, why do you think not?

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Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 12:29 pm
by wheelsONfire
I doubt the marks on the handlebar will be of any problem.
But, if you are disturbed by this to a point you can't let go, you should exchange the handlebar for your own peace of mind.
In the end, it's only how you feel which is important.

Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 1:37 pm
by BrunoDMS
wheelsONfire wrote:I doubt the marks on the handlebar will be of any problem.
But, if you are disturbed by this to a point you can't let go, you should exchange the handlebar for your own peace of mind.
In the end, it's only how you feel which is important.
Thank
This is my first carbon handlebar, this is the reason for my doubts.
Store manager offered me a change (but he did not have it available...) or a small refund (€ 15) if I use it anyway (15€ ?!?)
I contacted RitcheyLogic too and they told me "it's not a big problem for use" but when I asked if there were not question with warranty (in case of future problem) they did not answer me...



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Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 1:49 pm
by wheelsONfire
It seems from reading this, you are not OK with the 15 Euro refund (i wouldn't be either)
Ask for a refund or an exchange handlebar from the dealer.
Or buy a new handlebar online. If it's your first carbon handlebar, better see to it that it feels like a great buy.

Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 1:58 pm
by darnellrm
They are paint chips that will be covered by tape in a low / no stress part of the bar. Ride them!!

Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 2:33 pm
by AJS914
That looks really minor and on the surface.

Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 3:29 pm
by BrunoDMS
New email has just arrived.
Store manager propose me "exchange with a new brand handlebar (reserved for me) or total refund"
(warranty about scratched handlebar it's a problem, I'm sure)
I'm preparing the package for return (UPS), then I decide.

Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 5:04 pm
by boots2000
If it was sold as a brand new handlebar I would want another.

Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 5:04 pm
by Weenie

Re: Deep or superficial scratches on brand new Ritchey Superlogic ?

Posted: Tue Oct 30, 2018 5:38 pm
by BrunoDMS
boots2000 wrote:If it was sold as a brand new handlebar I would want another.


[...]
Edit: excuse me, I did not understand correctly right away
I agree. I buy a new "perfect" handlebar not a scratched item....