Colnago customer response AMAZING!

[Boshk]

So, after 2 bikes and much much....much much deliberating....I purchased a new C60 that was on sale.

Long story short, went to register my frame online on their website.....Hong Kong does not exist as a country or Region.

Emailed them.......15mins later.....SERIOUSLY.....15mins....I get a reply email (not automatic response) from their sales team in Italy. All registered now.

TALK ABOUT CUSTOMER RESPONSE! Well done.

I know its not a warranty claim thing, they could have ignored my email.

Factor bikes in UK are another really switched on with their response.

[Zakalwe]

Enjoy the C60, brilliant frameset

[vinc]

C60 rules!


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[RyanH]

Yeah, go to warranty it for shoddy paint and let us know how great they are then.

[Boshk]

Yeah, go to warranty it for shoddy paint and let us know how great they are then.

yea, I don't think that will go down too well , I could have declined the frame and not paid but I decided to buy it.....wasn't going to spend US$5000+ on a C64 because the C60 has a 1mm chip.

It is way better than Bianchi though, I sent an email to warranty@bianchi.com according to their website....just to register my frame......that was Sept 2017!! I still haven't had a reply.

[MRM]

The having to register it via email for warranty is a super dumb system anyway. The manufacturer should coordinate with your LBS, that sold you the bike and have the warranty automatically apply from purchase.

[AJS914]

We've been conditioned to jump for joy when a company responds to an email because we don't expect it. Sad state of affairs!