ee brakes direct mount - spare parts?

[micky]

Tonight I did an idiot mistake and twisted the thin "bolt" that is used for register the brake pads.
It twisted and a piece of it is still inside.
Does anyone know if it's possible to get spare parts for it?
I know the easiest way would be to send it back to Cycleworks/Cake Creeks in USA but being located in Europe is surely not gonna help.
Thanks in advance.



NB: yes I sent an email to Cane Creek, and also the shop that sold them to me.

[sungod]

did you get any response from cane creek?

i need a replacement ee brake cable clamp bolt, tried emailing a week ago with no luck, and again using their webform friday (morning in europe, maybe that's still too soon for them to respond)

[sugarkane]

If you get desperate let me know. Got a photo Micky ?

[micky]

Thanks sugarkane for the offer, much appreciated!

I emailed directly Craig and he was kind enough to reply me on Sunday, by Tuesday Peter of CaneCreek had already shipped out the piece on warranty.
It's really a small piece, but the service was 10/10.
This is definitely gonna keep me on board with eeBrakes for future builds.

[sungod]

i did the same, had an almost instant response from Craig and also from one of the guys at CC

they're sending me a replacement bolt

[sungod]

pleased to say the replacement bolt arrived, together with some freebie coloured inserts which was kind of them

[kode54]

their customer service is top notch.

[Johnny Rad]

their customer service is top notch.

...and their brakes are top notch, too. I've got 3-4 seasons on mine now and they're every bit as good now as they were then.

Good to hear it hasn't tanked with the acquisition. Hope the EE crew made millions!

[kode54]

without a doubt. i have them on all my bikes. true...CC didn't muck it up.

[stermyx]

Hello,

I have lost one of the the conical washers (picture attached).

Is there any way to get it?? I emailed canecreek, but for now, i have not received any response.

Thanks.

[MrCurrieinahurry]

Did you get a response? What country are you located in?

Basso Diamante eps 12

[DHG01]

I had a mechanic break the slamset top cover bolt.
He didn't seem to do anything wrong, just unfortunate.
Emailed Cane Creek, told them what happened and they mailed a new bolt from US to Europe.

I felt like that was excellent service from Cane Creek.

[MrCurrieinahurry]

They were great at helping me when I needed a small part recently.. worth shooting them a message on insta also

Basso Diamante eps 12

[stermyx]

Did you get a response? What country are you located in?

Basso Diamante eps 12

Hello, i created a ticket, it automatically emailed me this:

Thank you for contacting Cane Creek Cycling Components,

We have received your request and will reply as soon as possible.

If you have general product questions, please visit the product pages at CaneCreek.com or you can access our helpful Support Articles at https://canecreekhelp.freshdesk.com/support/home.

Thank you.

I created the ticket on saturday... no response for now.

[stermyx]

I had a mechanic break the slamset top cover bolt.
He didn't seem to do anything wrong, just unfortunate.
Emailed Cane Creek, told them what happened and they mailed a new bolt from US to Europe.

I felt like that was excellent service from Cane Creek.

Did you create a ticket or emailed some address??

I created a ticket.