ee brakes direct mount - spare parts?

Discuss light weight issues concerning road bikes & parts.
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micky
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Joined: Thu Sep 21, 2006 8:57 pm
Location: Vicenza
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by micky

Tonight I did an idiot mistake and twisted the thin "bolt" that is used for register the brake pads.
It twisted and a piece of it is still inside.
Does anyone know if it's possible to get spare parts for it?
I know the easiest way would be to send it back to Cycleworks/Cake Creeks in USA but being located in Europe is surely not gonna help.
Thanks in advance.



NB: yes I sent an email to Cane Creek, and also the shop that sold them to me.

by Weenie


sungod
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Joined: Fri Dec 24, 2010 9:37 pm
Location: it's raining, it must be uk

by sungod

did you get any response from cane creek?

i need a replacement ee brake cable clamp bolt, tried emailing a week ago with no luck, and again using their webform friday (morning in europe, maybe that's still too soon for them to respond)

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sugarkane
in the industry
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by sugarkane

If you get desperate let me know. Got a photo Micky ?

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micky
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Joined: Thu Sep 21, 2006 8:57 pm
Location: Vicenza
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by micky

Thanks sugarkane for the offer, much appreciated!

I emailed directly Craig and he was kind enough to reply me on Sunday, by Tuesday Peter of CaneCreek had already shipped out the piece on warranty.
It's really a small piece, but the service was 10/10.
This is definitely gonna keep me on board with eeBrakes for future builds.

sungod
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Location: it's raining, it must be uk

by sungod

i did the same, had an almost instant response from Craig and also from one of the guys at CC

they're sending me a replacement bolt :)

sungod
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Location: it's raining, it must be uk

by sungod

pleased to say the replacement bolt arrived, together with some freebie coloured inserts which was kind of them

kode54
Posts: 1213
Joined: Tue May 23, 2006 9:39 pm

by kode54

their customer service is top notch.
- AX Lightness Vial EVO D + DA9150 + Enve SES 4.5 carbon hubs
- Parlee Altum + DA9150 + Enve SES 4.5 carbon hubs
- Parlee ESX + DA9150 + THM SRM PM + Enve SES 6.7 CK hubs
- Guru Praemio R Titanium + DA9150 + Enve 3.4 CK hubs

Johnny Rad
Posts: 1856
Joined: Fri Feb 17, 2006 6:22 am
Location: Zion

by Johnny Rad

kode54 wrote:their customer service is top notch.

...and their brakes are top notch, too. I've got 3-4 seasons on mine now and they're every bit as good now as they were then.

Good to hear it hasn't tanked with the acquisition. Hope the EE crew made millions!

by Weenie


kode54
Posts: 1213
Joined: Tue May 23, 2006 9:39 pm

by kode54

without a doubt. i have them on all my bikes. true...CC didn't muck it up.
- AX Lightness Vial EVO D + DA9150 + Enve SES 4.5 carbon hubs
- Parlee Altum + DA9150 + Enve SES 4.5 carbon hubs
- Parlee ESX + DA9150 + THM SRM PM + Enve SES 6.7 CK hubs
- Guru Praemio R Titanium + DA9150 + Enve 3.4 CK hubs

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