From here:
http://forums.roadbikereview.com/genera ... ost5249830
So my summary is:Scott Chapman,
1. Again, equipment incompatibility does not imply we stop working with you. That is not what is written in our policy, that is not what we did. We did not tell you that you should just discard the saddle, at all. We neither said that directly, nor implied that in any way.
2. We worked through the inputs you gave and provided corresponding feedback. Equipment incompatibility is the result of your saddle not being able to be moved forward based on the photo you sent. Saddle tilt feedback is based on your photo showing the leveler on top of your saddle. That is the photo we posted earlier. These are two separate feedback based on separate inputs. We are not sure how you came to the conclusion that the incompatibility is based on saddle tilt, but that is incorrect.
At this time, it appears that we have no further input on the matter.
1. Scott didn't read the policy,
2. Scott didn't read the installation instructions,
3. Misunderstanding Meld's intentions because he didn't read the policy, instead of clarifying, trying out Meld's suggestions (moving the saddle forward, adjusting the tilt), he decided instead to rant online,
4. This is the part that gets me: I'm ok with people describing experiences they have with vendors/manufacturers, I'm not ok if they skip important parts of the interaction just to show they're right. In this case, Scott, I think omitting details on other feedback/help you received, such as incorrect saddle tilt, is deceitful when you rant about not getting any help. That is not true, and that is not ok.
5. In your latest rant on RBR, you mentioned various things that seem to be blatantly untrue (see Meld's response above). Either you are getting more confused, or you are deliberately lying. That is not decent behavior.
Scott, I'm sorry to say but you seem like a volatile, unreasonable customer. I'm sorry Meld had to work with you.