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THM Response

Posted: Fri Aug 01, 2014 9:59 pm
by ironman1
Have a broke bearing seat on my Clavicula. I e-mailed them several times this week and still waiting for a reply. Curious if any anyone else had a hard time getting a response ? Previously they used to answer right away ?

Re: THM Response

Posted: Fri Aug 01, 2014 10:25 pm
by mnmasotto
August is a big vacation month in Europe and they are either at or getting ready for a big European Bike Show.

Re: THM Response

Posted: Fri Aug 01, 2014 10:25 pm
by Weenie

Re: THM Response

Posted: Sat Aug 02, 2014 8:01 pm
by xnavalav8r
My experience with customer service from THM was fantastic! I can only assume that, as mentioned, they are on holiday.

Re: THM Response

Posted: Sun Aug 03, 2014 11:08 am
by Juanmoretime
Another very positive experience working with THM. Maybe if Madcow see this he can add something since Fairwheel Bikes is the US distributor.

Re: THM Response

Posted: Sun Aug 03, 2014 12:11 pm
by BruceCarnevale
They definitely are on vacation and are preparing for Eurobike. I had a pedal issue with my Clavicula and one of them responded while he was on vacation. Try to be patient!

Re: THM Response

Posted: Sun Aug 03, 2014 5:29 pm
by oldtrackie
I had exactly the same problem recently. They wouldn't allow me to send it back to them direct, only via the shop I bought it from. Anyway, they repaired it with no charge - took about 5 weeks.

Re: THM Response

Posted: Sun Aug 03, 2014 11:07 pm
by ironman1
Got back to me today, need to send it back to dealer. Feel much better now that I received a response.

Re: THM Response

Posted: Mon Aug 04, 2014 10:43 pm
by Simon BP
+1 experience with fantastic customer service from THM. I have had contact with THM twice, both times I have recieved better service than what would have been good enough. By far the best customerservice I have ever experienced!

Re: THM Response

Posted: Mon Aug 04, 2014 10:43 pm
by Weenie