Ciamillo is Restructuring

Discuss light weight issues concerning road bikes & parts.
Causidicus
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by Causidicus

tranzformer wrote:Mods, if you are going to delete 'carbonLORD's' thread, at least have the common courtesy and consistency of deleting this thread as well. That is only fair. Either you let free speech reign, or if you don't want to get in the middle of an issue you delete this thread as well. I look on with anticipation to see what choice you make. I have a pretty good guess what option you will take and I am saddened by that.

I guess you now have your answer.

by Weenie


xena
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by xena

Illuminate wrote:
xena wrote:it would be awful to see Ciamillo or any other specialised bike part maker go under.
:beerchug:


Agreed... with the exception of Specialized. :)


You can spell Specialised with the letter s.

The word specialised means particularly becoming accustomed to do something. For instance, one can say, the chloroplast is specialized to perform photosynthesis. Specialised can as well be used to mean to confine oneself to offering a particular service or product

:smartass:
Xena a demi god among the digital demimonde that is WW community

http://i.imgur.com/hL5v3ai.jpg

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BRM
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by BRM

runner999 wrote:I know dealing with Ted has been tough for some and myself included, no need to pretty that up or beat the dog any more..

On a positive note I've had good luck with the Ciamillo products and I'm not saying this because I work for or get any deals from Ted Ciamillo and Co, honest. I'm hopeful things will turn-around after the restructure.

Here are some pictures of the Parlee Z1 I built up recently with the . . . . (blabla taken out)]


Why cluttering up this topic with a huge set of pics? Here is discussed the RESTRUCTURING.
Nothing more or less. Not a promotion topic for the products that are for sale. Keep with the subject and leave your pics for other topics, please.

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dgasmd
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by dgasmd

I have 2 older sets of Zero Gravity brakes on both of my bikes. For some times now, I have wanted to send them back for a refurbish. I've also been very tempted to buy a new set of Gravitas, but after the massive stories I've read here I would rather toss them both and get something else new despite the exorbitant cost associated with it.

mdeth1313
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by mdeth1313

So, it should take how many years to fix all the previous problems before taking new orders?

ZeroG could team up with C-4 at this point.
Speedplay is the devil!

ZeroG
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by ZeroG

Dgasmd... Thank you for the purchase of two sets. I assure you, customer service is returning to the level it was pre-recession and the craftsmanship and performance of my components is best it has ever been. Ciamillo is becoming more manageable and that allows me to build components that are to my standards.

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BRM
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by BRM

ZeroG wrote:Ciamillo is Restructuring for Better Lead Times, Customer Service, and Quality

I am in the process of changing the way I do business for better customer service and quality. Manufacturing of my designs has been taken back to the artisan level with no employees and no dealers.

Dropping dealers will soon have me freed up to have more time to work with each and every one of my direct customers. Not having employees means that each and every part on every product made here is done by me. The machining, molding, finishing, anodizing, padprinting and shipping. This means that the quality of each step is greatly improved and the craftsmanship in the final product is to my personal standards - the very best.


Ted Ciamillo


Hello Ted,
I don't have experience with your products myself (yet).
But following the writing and just curious. When I read your text, does this mean you also have no employee to do administration, email responses and other customer related tasks?

jmocallaghan
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by jmocallaghan

I've been reading the posts on this and I wanted to weigh in from the position of a small bike builder (Irish Cycles) who's been using Ciamillo now since 2007 and riding them since '04. We spec Ciamillo on most of our builds right now simply for the fact they are a combination of excellence in design and functionality. Most people unfortunately simply look at them from a weight perspective but there is much more inherent in their design and also the fact they push traditional brake design to the extreme. Ted produces a wonderful product and yes, there have been some ups and downs over the last few years - we had to wait a few weeks for a bulk purchase, etc. However, I think people loose scope of what Ciamillo is: a small boutique (and ultimately custom) builder of components. There is nothing farmed out, nothing made by someone else. It's all in house production. I will tell you that makes it special.

The post from Carbon Lord I found to be only one sided but had some interesting points but I didn't really agree because what Ted has been dealing with is much larger than 1 person or a dealership, etc. Ted offers fantastic brakes and arguably, the cranks needed some work... we're working with him on them right now.. He recognized the need for expansion to meet demand but kind of killed himself by not holding a lot of dealers to their agreed price structure (... and I am not saying CL) which ultimately caused him to lower his prices while attempting to ramp up to meet production - generally a catastrophic event for any company. Meanwhile he worked to develop his crank which has proven to be maddeningly difficult and not as straight forward as some people would think as well as perfected the Lunocet fins.

I believe Ted is on the right track to bringing the level of customer service we all expect back. Not only that, I expect you'll see some amazing products with the new brakes and crank around the corner.

ZeroG
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by ZeroG

BRM... yes, it does mean that for the most part. I have an assistant that helps me with some office work but for the most part emails are of a technical nature that I need to address personally. I prefer this because it allows me to keep tabs on applications in various builds and setups where so much variance exits these days... especially with rim width. I am proud of the product leaving the shop lately since I started doing everything myself. For high precision, complex designs I am finding that doing the work myself makes everyone happier... I am happy with state of the components when they leave the shop and the customer is happy with them as well when he opens the box.

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53x12
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by 53x12

Maybe once things are fixed and I hear about a positive change, then maybe then I will consider the product again. But IMO, there is a lot of bad experience that needs to be corrected to build trust again. Trust is earned overtime. I know for many that trust has been lost. Just hope the dealers/customers who were given the short end of the deal are taken care of and made whole.
"Marginal gains are the only gains when all that's left to gain is in the margins."

ZeroG
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by ZeroG

53x12 ... Yes, the WW crowd was very helpful at one point in both moving my business forward and providing feedback for product evolution. I hope these changes will get me back to that point. The key for me is to create a manageable operation... things slipped out of control for several reasons but I have always wanted to build components that people are proud to own.

jmocallaghan
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by jmocallaghan

53 x 12... I would recommend giving them another try especially if you've an older brake without the micro cam... Put that on and it will change your opinion..

Please, no spam.

shotgun
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by shotgun

Hi Ted,

Good to hear and to come clean. It's not easy and many of us wish you the best.

Incidentally, I'd love to get feedback on my order of 2 sets I ordered a few months back ;)

ZeroG
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by ZeroG

Hi Shotgun... Send me a PM or email me at tciamillo@gmail.com. thanks.

by Weenie


Mackers
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by Mackers

Wow, just wow.

E.T.A. This was in reference to a post right above mine by the most blatant shill ever, now (finally) removed by a mod.
Last edited by Mackers on Mon May 19, 2014 4:25 pm, edited 1 time in total.

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