- Posts: 1484
- Joined: Fri Oct 28, 2011 3:25 am
- Location: United Kingdom of Great Britain and Northern Ireland
In Europe there is a general two year warranty rule on everything purchased and we have an EU-wide consumer organization to help enforce this rule. As such there is no legal or other requirement for manufacturers to warranty beyond this two year period.
Merckx is a European brand so I guess it's not a North American v. European manufacturer issue. I should modify my question to ask why is it that some brands offer short warranties, whereas others offer lifetime warranties. I loves me some of that Colnago C60, but for $6200 I expect a longer warranty.
The basic idea behind these warranty policies is to provide a way of protection against manufacturing defects to the customer.
Anything beyond that may vary from one manufacturer to another but I'd read the policy very carefully before deciding to choose a frame based on warranty and not much else.
So check it out carefully to see exactly what's covered and what not, is this warranty transferrable to the next owner etc...
fdegrove wrote:So check it out carefully to see exactly what's covered and what not, is this warranty transferrable to the next owner etc...
And most importantly of all, if the manufacturer actually stand behind their product and warrant faulty frames.
There was a European brand mentioned that has let me down with their "lifetime warranty". Luckily for me, the local importer took the hit and paid for repairs (but only after my LBS threatened not to stock the brand anymore).
Yes, Im still pissed about it all
- Posts: 5430
- Joined: Thu May 04, 2006 4:43 pm
- Location: Wherever there's a mountain beckoning to be climbed
A somewhat well known Italian bike (frame + fork) company provided a limited warranty on the road racing frame and fork it sold. The warranty was not valid if the bike was used for racing or training. What the hell are you supposed to do on a racing bike? I think if you ride the bike, even with no intention of racing, they could consider that to be training, and therefore the warranty is invalidated. Even a 50 year old dentist riding the proverbial 25 kph to the coffee shop could be considered to be using the bike for training.
Similarly I had a frame replaced under warranty and a year later that replacement developed a fault too. I put off the process as at the time because, working in a bike shop we were in our busiest season. Things died down a bit and I submitted the claim only to be told the warranty is three years from the purchase of the original frame and I was now a fortnight outside that period. Needless to say I didn't sell another bike from that brand for the remainder of working there. Which was a real shame as I'd met the Marketing Manager several times in the past, he'd even gifted me some team kit before.
And maybe not exactly what you think when you hear the term. Pretty much a fake term.
Warranty is Always coming with a set of terms, rules and exceptions.
In my part of the world (Europe) when you buy something at a shop, you have a legal contract with the shop, not with the manufacturer. Normally you dont deal with the manufacturer at all.
When having a problem you contact the shop and they need to solve your problem. Often even when there is no longer warranty from the manufacturer. The shop has far going obligations to you as a consumer, a manufacturer very limited. (look to the consumer rights/laws in your specific country)
- Similar Topics
- Last post
- 9 Replies
- 504 Views
Last post by IrrelevantD
Thu Jan 25, 2018 6:30 pm
- 6 Replies
- 786 Views
Last post by graeme_f_k
Sun Jan 21, 2018 4:15 pm
- 12 Replies
- 1789 Views
Last post by wilwil
Sun Jun 25, 2017 5:48 pm
- 14 Replies
- 2212 Views
Last post by zappafile123
Thu Nov 23, 2017 4:53 am
- 2 Replies
- 1708 Views
Last post by IrrelevantD
Wed May 02, 2018 10:30 am