Updates on my new bike (Praise on Praxis and Storck)
Posted: Thu Feb 27, 2014 9:36 am
I’ve got to praise Praxis on their customer support.
I was having a shifting issue on one of their chainrings. Finally ran out of options and send a message to Praxis, asking how to adjust the FD. They asked to see a picture and said they suspect a manufacturing issue. “Will I be willing to try a replacement one?” On the second morning, I got a new set, along with a note “Do I mind sending the old one back if the second one fixes the issue?” The new one worked much much better and I sent the old one back.
I still do prefer (slightly) the shifting of the Dura Ace rings. But Shimano has never ever been this good on warranty issues. Praxis is a clear winner on customer support.
Now on Storck…
I’ve had a few bikes in the past. The last frame I bought is a Storck Fenamolist, and I really am loving it. I thought its stiffness will help me on the climbs (which it did) but I didn’t think I will be able push the bike on downhills this much. It simply is rigid but comfortable. It is kind of difficult to explain; when I start pedaling it feels like the bike wants to go. Flats or climbs doesn’t matter, it just starts moving. After a 40-50 mile ride, with some climbs (~3000 ft), I do not feel I am that much tired either. OK, it is not a weight weenie frame (901 gr on my scale) but I am liking it…
I was having a shifting issue on one of their chainrings. Finally ran out of options and send a message to Praxis, asking how to adjust the FD. They asked to see a picture and said they suspect a manufacturing issue. “Will I be willing to try a replacement one?” On the second morning, I got a new set, along with a note “Do I mind sending the old one back if the second one fixes the issue?” The new one worked much much better and I sent the old one back.
I still do prefer (slightly) the shifting of the Dura Ace rings. But Shimano has never ever been this good on warranty issues. Praxis is a clear winner on customer support.
Now on Storck…
I’ve had a few bikes in the past. The last frame I bought is a Storck Fenamolist, and I really am loving it. I thought its stiffness will help me on the climbs (which it did) but I didn’t think I will be able push the bike on downhills this much. It simply is rigid but comfortable. It is kind of difficult to explain; when I start pedaling it feels like the bike wants to go. Flats or climbs doesn’t matter, it just starts moving. After a 40-50 mile ride, with some climbs (~3000 ft), I do not feel I am that much tired either. OK, it is not a weight weenie frame (901 gr on my scale) but I am liking it…