Anyone had any similar issues with Specialized Quarqs? Solutions? Ideas? All much appreciated.
Not sure if that helps or if you've fiddled to death with the battery already. Good luck.
I have forwarded the Quarq email to Specialized Australia. The Quarq dealers in Australia, Echelon, were very helpful and were going to just swap the unit straight over when I called them on the phone, but unfortunately do not deal the S- Works model anymore and had none remaining in stock. It is Specialized themselves that are being obstructive, Quarq has been great.
Customer service was great but everything was done through the distributor by quarq's insistence.
After resetting, new batteries etc...Quarq sent me a shipping label, I sent it back, they swapped my cranks with a new spider/Riken, calibrated/tested it and shipped it back no charge.
I would contact Quarq directly and tell them this is getting silly. Doesn't matter, it is Quarq's PM, not Specialized.
Quarq usually is pretty much a no questions asked kind of company, not sure why you can't just ship it back to them to diagnose and repair if possible.
I am sorry but Specialized cannot help you without having a valid proof of purchase, If Quarq is happy for your spider to be replaced they will need to get Monza imports ( the quark distributor in Australia) to replace it for you.
Customer Service Manager
SPECIALIZED BICYCLE COMPONENTS
Phone: (03) 8679 3200 Ext: 3217
Fax: (03) 86793299
I have emailed this to quarq directly and will see what they do. Meanwhile specialized still has my drive side crankarm + spider so I can't use the bike. Not ideal.
That is kind of a tough one. Monza definitely will not repair it as it was not purchased through a dealer. I will try to contact Specialized Australia on your behalf but at worst case, it may need to come back to the States.
It worked fine for about the first six months, then in October it stopped sending power to my Garmin. Cadence, however, came through fine. I contacted Quarq and did the reset with the battery, replaced the batter, updated the Garmin firmware and even did a hard reset of my Garmin, but nothing worked. I sent it in to Quarq, who said there was some issue with the battery connection. They sent it back fixed. Everything worked fine for a couple of weeks, then I started getting the same power drops. Cadence would come through though.
And then a couple days before Christmas, I got the power to come back, but I was getting major power drift. I started out doing about 100 watts, then it was 150, then 200...250...300... 350... Pretty soon, I was putting out more than 600 watts without breaking a sweat. I did a battery reset, and power went back to a normal range, but soon started climbing again.
I shipped it back to Quarq earlier this week and am just waiting to get it back. I hope it is fixed for good this time.
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