the post has a crack maybe 4-inches or so vertically. also the part that is attached to the seat is somewhat warped at the top.
i've never used any other tool other than the torque wrench provided by trek when i bought the bike.
do you think it can be warrantied?
thanks in advance.
Doolop wrote:I don't understand why this question is being asked here? Go down to your local trek dealer and ask them to warranty it.
....and I do not understand your offense.
He just wanted to hear somebody elses opinion, that is what the forum is for....
As others have stated though, we are guessing. Go talk to the local Trek shop and ask them for their advice.
If it cannot be warrantied, then there are many carbon repair shops out there who do good work and would have that Trek back on the road again soon for not too much money. (Consider getting a new topper though if that is possible) Not sure where you are located but the forum can assist with carbon repair contacts as needed.
Also, if they deny the warranty, be prepared with your state's Comptroller's (or Secretary of State) office number, and file a complaint (if in the US). That's a relatively new frame, and no reason for it to be cracking like that, unless you haven't given us the full info.
Very true. Not that you always have to get stuff at you LBS but when you do or when you have gotten plenty of stuff at the LBS, so you have a good relationship, they can (and are will) really help you out and "go to bat, for you".
Glad a new frame is on the way. (+1 for the LBS and Trek, for not giving you a hard time. Always nice to see good customer service and companies who back up their products)
shinobiph wrote:personally, always 5Nm. i know because i've never used anything other than the preset [bontrager] torque wrench that came with the bike.
glad to hear you are getting a new frame....hope you don't let that Bontrager torque wrench go anywhere near your new frame. Apply only the needed torque to fix the mast on your ISP without going over the MAX torque rating for the bolt (the stamped value on the mast is MAX value for for the bolt, not the recommend torque for installing the seat mast). It may only need 4 Nm and a bit or carbon paste will result in needing less torque.
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