THM Response

Discuss light weight issues concerning road bikes & parts.
Post Reply
Posts: 191
Joined: Thu Dec 09, 2004 5:51 pm

by ironman1

Have a broke bearing seat on my Clavicula. I e-mailed them several times this week and still waiting for a reply. Curious if any anyone else had a hard time getting a response ? Previously they used to answer right away ?

by Weenie

Posts: 623
Joined: Mon Jun 06, 2011 7:16 pm
Location: Irvine, CA

by mnmasotto

August is a big vacation month in Europe and they are either at or getting ready for a big European Bike Show.

Posts: 2643
Joined: Mon Jan 21, 2008 12:09 pm

by xnavalav8r

My experience with customer service from THM was fantastic! I can only assume that, as mentioned, they are on holiday.

User avatar
Posts: 7096
Joined: Sat Jun 19, 2004 11:08 am
Location: Urbana, Illinois

by Juanmoretime

Another very positive experience working with THM. Maybe if Madcow see this he can add something since Fairwheel Bikes is the US distributor.

Posts: 26
Joined: Sat Jan 06, 2007 4:36 pm
Location: Aachen, Germany

by BruceCarnevale

They definitely are on vacation and are preparing for Eurobike. I had a pedal issue with my Clavicula and one of them responded while he was on vacation. Try to be patient!

Posts: 71
Joined: Thu Sep 03, 2009 10:02 am

by oldtrackie

I had exactly the same problem recently. They wouldn't allow me to send it back to them direct, only via the shop I bought it from. Anyway, they repaired it with no charge - took about 5 weeks.

Posts: 191
Joined: Thu Dec 09, 2004 5:51 pm

by ironman1

Got back to me today, need to send it back to dealer. Feel much better now that I received a response.

by Weenie

Simon BP
Posts: 1277
Joined: Tue Jun 17, 2008 7:46 pm
Location: Denmark

by Simon BP

+1 experience with fantastic customer service from THM. I have had contact with THM twice, both times I have recieved better service than what would have been good enough. By far the best customerservice I have ever experienced!

Post Reply
  • Similar Topics
    Last post