Warranty of trek frame

Discuss light weight issues concerning road bikes & parts.
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Warranty possible?

Poll ended at Tue Dec 18, 2012 7:09 pm

Yes
3
19%
No
12
75%
Maybe
1
6%
 
Total votes: 16

skatty
Posts: 1
Joined: Fri Dec 14, 2012 6:56 pm

by skatty

Hi!

I've got a trek madone 6.2 2011. One day the chain jumped of the chainring, and pulled off the aluminium frame protector. The glue of the backside of the protector pulled of the paint, and I think one layer of carbon (see picture).

Is this my fault? in other words is it possible for me to get this fixed on the lifetime warranty from trek?

Thank you,

Åsmund
Attachments
2012-10-19 21.09.07.jpg

by Weenie


NGMN
Posts: 1536
Joined: Mon May 30, 2005 7:13 am

by NGMN

Doubful you pulled off the carbon, most likely they'll have your shop repair it by replacing the plate. The plate itself is a part that can be ordered and replaced.

upside
Posts: 612
Joined: Fri Mar 09, 2007 1:26 am
Location: USA

by upside

Ditto, We are a Trek dealer and I am almost 99.9% certain that it is not a warranty issue.

artray
Posts: 1365
Joined: Fri Oct 07, 2011 2:08 pm

by artray

Can't tell from the photo but I pulled mine off my old Trek and It would take some doing to pull the carbon off .
I would be 99% sure it's just paint . Sand it down with some fine wet and dry and you will see for sure.

User avatar
tommasini
Posts: 1300
Joined: Sun Nov 02, 2003 6:48 am
Location: Central USA
Contact:

by tommasini

Heck of a newbie first post to WW......

So shouldn't our reply be in the form of a traditional WW question.......how many grams has that now saved?? :P
Last edited by tommasini on Sat Dec 15, 2012 6:59 pm, edited 1 time in total.

em3
Posts: 888
Joined: Tue Dec 23, 2008 2:57 pm
Location: NYC

by em3

skatty wrote:One day the chain jumped of the chainring, and pulled off the aluminium frame protector.

Is this my fault? in other words is it possible for me to get this fixed on the lifetime warranty from trek?



Yes, this is absolutely your fault (a poll...really?). A manufacturer will not cover damage that results from parts that are improperly installed, adjusted and utilized. Chains don't just drop off chainrings...either your front der was improperly adjusted, your chain may be gummed up and sticky, your chainring teeth may be bent, or you simply did not shift correctly yielding a dropped chain (not to mention a host of other potential causes). Good luck, EM3
______________

bikedoc
Posts: 642
Joined: Thu Aug 16, 2007 3:16 pm

by bikedoc

Cannondale have the same silly metal bit but theres just normally falls off on its own. If you want it just get some glue

Tokyo Drifter
Posts: 480
Joined: Sat Jun 06, 2009 7:28 am

by Tokyo Drifter

Why not ask your bike shop this question? seriously?

Ryan94
Posts: 72
Joined: Fri Jun 02, 2006 2:36 pm

by Ryan94

Wow, some of you guys are A$$ holes! The guy is asking a bike question on a bike forum and your ripping on him.

But to answer your question, no that is 100% not a warranty issue. Warranty covers defects in materials and craftsmanship, not user or mechanic error.

Fisherfreerider
Posts: 164
Joined: Thu Sep 29, 2011 1:19 am

by Fisherfreerider

Not warranty at all. Looks to me like all you did was peel the paint off. Get a new frame protector from your dealer and stick it back on. The warranty is VOID without that piece on there.

weeracerweenie
Posts: 496
Joined: Mon Aug 15, 2011 4:48 am

by weeracerweenie

I would have said yes because the purpose of the plate is to prevent damage to the frame and if it can be pulled off by the chain thats a little lousy isnt it?
I guess there's worse hobbies than making a bike light? Right?

Fisherfreerider
Posts: 164
Joined: Thu Sep 29, 2011 1:19 am

by Fisherfreerider

weeracerweenie wrote:I would have said yes because the purpose of the plate is to prevent damage to the frame and if it can be pulled off by the chain thats a little lousy isnt it?

I would say it worked... Frame is still fine minus some paint...

cllrhodgen
Posts: 37
Joined: Thu Nov 15, 2012 2:31 pm
Location: UK

by cllrhodgen

:welcome:

Isn't the plate to protect from chain suck :!: :?:

Hence why every man and his non WW dog is now fitting chain catchers to their bikes, unless you have the new sram red FD which comes as standard.

Ask Andy Schleck if you can find him... he knows all about chain drop...

Speccy, cannondale, trek etc etc etc all have the silver metallic deflector plate attached to prevent chain suck from scratching/damaging the chainstay, it wasn't attached to protect from chain drop - especially if you're unlucky enough to catch it right on the point where it's wedged and ripped it clean off said chainstay.

I voted not a chance (aka NO) days ago - aside from that - :welcome:

by Weenie


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