Canyon arrived scratched
Moderator: robbosmans
The horror... it even looks damaged, not only scratched. I don't want to put more fuel into this fire but if this was supposed to be a new bike bought directly from Canyon and not some outlet, b-stock or whatever discounted bike, then I wouldn't even start a discussion with Canyon but send it back.
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Steve Curtis
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Jesus
I have my personal experience with Canyon and I know why I will never buy from them again
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Steve Curtis
- Posts: 1028
- Joined: Thu Jul 31, 2008 12:20 pm
- Location: Hampshire UK, Dublin Ireland and Geneva Switzerland.
I linked the vid but there is a follow up vid with some advice on dealing with Canyon.
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raggedtrousers
- Posts: 343
- Joined: Wed Dec 09, 2020 9:29 pm
Mapdec is a UK bike shop: https://mapdec.com/
However, I wouldn't go down that route.
First, I would tell Canyon, in writing, that you are rejecting the bike.
If you paid by credit card, or paypal, you might consider opening a chargeback case or a dispute.
If you are in the UK, you can state that you are doing so in accordance with the Consumer Rights Act, insofar that the goods are not of satisfactory quality. The law is on your side but you may need to be persistent.
However, I wouldn't go down that route.
First, I would tell Canyon, in writing, that you are rejecting the bike.
If you paid by credit card, or paypal, you might consider opening a chargeback case or a dispute.
If you are in the UK, you can state that you are doing so in accordance with the Consumer Rights Act, insofar that the goods are not of satisfactory quality. The law is on your side but you may need to be persistent.
They've now offered to let me keep riding the frame until a replacement is available March/April and then will swap frame at a local service partner so I'm happy enough with that solution to be fair to them. Should only take a few days once frames available. Was worth getting back to them, thanks for the advice
I'd return the thing and find another brand. But I don't tend to tolerate this kind of BS.
If they were incompetent enough to send you this thing in the first instance
If they were cheeky enough to offer you a middle finger by way of a measly sum to get it "touched up"
I'd have no faith in the quality of any replacement frame.
Plus, once your 30 day right to reject has expired, they've got you by the short and curly's. They'll kick the can down the road and offer up excuses, because they will prioritise new sales rather than warranties, and 2 months will turn into 6 and you'll be lucky to get a new bike on the road before winter roles around again.
Hit the eject button and go buy a Giant: lifetime warranty, you can see it before accepting it, and (IMHO) the frames are better quality to start with.
If they were incompetent enough to send you this thing in the first instance
If they were cheeky enough to offer you a middle finger by way of a measly sum to get it "touched up"
I'd have no faith in the quality of any replacement frame.
Plus, once your 30 day right to reject has expired, they've got you by the short and curly's. They'll kick the can down the road and offer up excuses, because they will prioritise new sales rather than warranties, and 2 months will turn into 6 and you'll be lucky to get a new bike on the road before winter roles around again.
Hit the eject button and go buy a Giant: lifetime warranty, you can see it before accepting it, and (IMHO) the frames are better quality to start with.
Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com
I have a giant as a cx bike and specialissima for road and agree they probably are better made (certainly better QC) but as I'm using bike to work scheme as part payment and deductions started it's a mess trying to get refund so I'm happy with replacement. Kept all correspondence so hopefully won't get messed around. Probably wouldn't go with canyon for a high end road frame thoughrobertbb wrote: ↑Sat Feb 04, 2023 2:13 amI'd return the thing and find another brand. But I don't tend to tolerate this kind of BS.
If they were incompetent enough to send you this thing in the first instance
If they were cheeky enough to offer you a middle finger by way of a measly sum to get it "touched up"
I'd have no faith in the quality of any replacement frame.
Plus, once your 30 day right to reject has expired, they've got you by the short and curly's. They'll kick the can down the road and offer up excuses, because they will prioritise new sales rather than warranties, and 2 months will turn into 6 and you'll be lucky to get a new bike on the road before winter roles around again.
Hit the eject button and go buy a Giant: lifetime warranty, you can see it before accepting it, and (IMHO) the frames are better quality to start with.
