ee brakes direct mount - spare parts?

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stermyx
Posts: 78
Joined: Thu Nov 24, 2022 4:31 pm

by stermyx

DHG01 wrote:
Wed Dec 07, 2022 8:53 am
I had a mechanic break the slamset top cover bolt.
He didn't seem to do anything wrong, just unfortunate.
Emailed Cane Creek, told them what happened and they mailed a new bolt from US to Europe.

I felt like that was excellent service from Cane Creek.
MrCurrieinahurry wrote:
Wed Dec 07, 2022 8:39 am
Did you get a response? What country are you located in?

Basso Diamante eps 12
Just received the response. He told me that he can send me the parts for free, but i have to pay the shipping to Spain, and he estimates like 60EUR... omfg Ill try to contact to the Spanish Distributor...

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DHG01
Posts: 613
Joined: Thu Sep 24, 2020 7:14 pm
Location: Madrid

by DHG01

stermyx wrote:
Wed Dec 07, 2022 8:37 pm
DHG01 wrote:
Wed Dec 07, 2022 8:53 am
I had a mechanic break the slamset top cover bolt.
He didn't seem to do anything wrong, just unfortunate.
Emailed Cane Creek, told them what happened and they mailed a new bolt from US to Europe.

I felt like that was excellent service from Cane Creek.
Did you create a ticket or emailed some address??

I created a ticket.
I emailed.

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MrCurrieinahurry
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Posts: 4390
Joined: Wed Apr 22, 2020 3:01 pm
Location: London

by MrCurrieinahurry

stermyx wrote:
DHG01 wrote:
Wed Dec 07, 2022 8:53 am
I had a mechanic break the slamset top cover bolt.
He didn't seem to do anything wrong, just unfortunate.
Emailed Cane Creek, told them what happened and they mailed a new bolt from US to Europe.

I felt like that was excellent service from Cane Creek.
MrCurrieinahurry wrote:
Wed Dec 07, 2022 8:39 am
Did you get a response? What country are you located in?

Basso Diamante eps 12
Just received the response. He told me that he can send me the parts for free, but i have to pay the shipping to Spain, and he estimates like 60EUR... omfg Ill try to contact to the Spanish Distributor...
Wowzers!!!!!! Should be a local distro Person who can help. Do you have the correct part number?

Basso Diamante eps 12

Formerly known as Curryinahurry

User avatar
MrCurrieinahurry
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Posts: 4390
Joined: Wed Apr 22, 2020 3:01 pm
Location: London

by MrCurrieinahurry

Do you not have a local shop who stocks ee stuff as they should have access to the distributor in your country therefore access to spares catalogue etc

Basso Diamante eps 12

Formerly known as Curryinahurry

stermyx
Posts: 78
Joined: Thu Nov 24, 2022 4:31 pm

by stermyx

MrCurrieinahurry wrote:
Thu Dec 08, 2022 10:21 am
stermyx wrote:
DHG01 wrote:
Wed Dec 07, 2022 8:53 am
I had a mechanic break the slamset top cover bolt.
He didn't seem to do anything wrong, just unfortunate.
Emailed Cane Creek, told them what happened and they mailed a new bolt from US to Europe.

I felt like that was excellent service from Cane Creek.
MrCurrieinahurry wrote:
Wed Dec 07, 2022 8:39 am
Did you get a response? What country are you located in?

Basso Diamante eps 12
Just received the response. He told me that he can send me the parts for free, but i have to pay the shipping to Spain, and he estimates like 60EUR... omfg Ill try to contact to the Spanish Distributor...
Wowzers!!!!!! Should be a local distro Person who can help. Do you have the correct part number?

Basso Diamante eps 12
Just sent an email to the spanish distributor, waiting for the response. This part is not sold alone, its sold together with all the shoe and hardware assembly.

https://canecreek.com/product/eebrake-s ... y-bee0083/

So i need their help to get just the part i need.

Maddie
Posts: 1263
Joined: Tue Oct 17, 2017 5:44 am

by Maddie

Why not try a conical washer from Shimano or Sram? Looks like a pretty standard part to me. Could be worth a try.

stermyx
Posts: 78
Joined: Thu Nov 24, 2022 4:31 pm

by stermyx

Maddie wrote:
Thu Dec 08, 2022 3:26 pm
Why not try a conical washer from Shimano or Sram? Looks like a pretty standard part to me. Could be worth a try.
Hello, many thanks for the idea. I got one of my Durace and its so similar (the Durace is little bit wider) and the shape its the same.

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