Shiny Bikes question

Questions about bike hire abroad and everything light bike related. No off-topic chat please

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bluesea
Posts: 115
Joined: Sun Dec 27, 2009 10:55 pm
Location: Honolulu

by bluesea

Shite, I have a 10 day old small parts order with no confirmation of shipping. Guess I got lucky with a Campy Neutron order couple years ago. Will update.




Edit: I request a refund if items are not shipped, and a day later a shipment notice arrives. Inconceivable!

by Weenie


yongkun
Posts: 405
Joined: Sun Sep 19, 2010 10:19 pm

by yongkun

still no news from them of my previous email. No replies, now the website is down.

Sent them an ultimatum, if they still dont reply, gonna ask my cc company to cancel it. very poor customer service.

Bondurant
Posts: 89
Joined: Tue Mar 01, 2011 12:28 pm

by Bondurant

The website isn't down.

claus
Posts: 251
Joined: Fri Oct 31, 2008 10:04 pm

by claus

I bought a wheelset back in May and got it delivered within less than a week (3 days for order processing, 3 days for shipping to the US).

Yesterday I bought something else and got a confirmation mail about the order being processed. Let's see how it works out.

5 8 5
Posts: 1353
Joined: Sat Jul 29, 2006 2:36 am
Location: UK

by 5 8 5

yongkun wrote:No replies, now the website is down.

Bondurant wrote:The website isn't down.

To be fair to yongkun the website was down just after he posted.

@yongkun
Have you tried the contact page on the website? Your email may be in a spam trap.

https://www.shinybikes.com/help.php?section=contactus&mode=update


I've used Shinybikes before. Not the fastest delivery but overall the service was fine.

Ozrider
Posts: 1021
Joined: Sat Nov 20, 2010 6:06 am
Location: Perth, Western Australia

by Ozrider

Recently used Shiny Bikes, and ready to place another order.
Their delivery is slower than Wiggle or Total Cycling, but prices are really good.

Just don't place an order on something you need urgently, and remember to factor in 2-3 weeks delivery and it should all be fine.
Ozrider - Western Australia
Parlee Z5 XL (6055g/13.32lbs) Trek Madone 5.9 (7052-7500g)Jonesman Columbus Spirit (8680g)
Chase your dreams - it's only impossible until it's done

xcnick
Posts: 139
Joined: Fri Jan 21, 2011 5:27 pm

by xcnick

Shinybikes are another online store that advertise everything that their suppliers stock, at very good prices, but rarely have anything in stock themselves. Due to their prices I've ordered from them before and items haven't turned up, and I've ended up canceling. They don't even email to tell you the item is on order. I'd rather pay a bit more from a reputable company who show their stock levels like wiggle etc

airwise
Posts: 1049
Joined: Tue Jul 27, 2010 8:31 pm

by airwise

Pay more. Get service and backup. Look for cheapest deal and get no service. Why on earth should anyone expect the best of both worlds. Does the OP work for nothing?

yongkun
Posts: 405
Joined: Sun Sep 19, 2010 10:19 pm

by yongkun

Yeap, still no reply. Guess I will have to call them to check out what's the issue. Oversea calls, ouch.

bluesea
Posts: 115
Joined: Sun Dec 27, 2009 10:55 pm
Location: Honolulu

by bluesea

My stuff came in, all in order.

User avatar
Roobay
Posts: 1958
Joined: Fri Mar 23, 2007 12:19 pm
Location: On Pave

by Roobay

As Shiny bike are not that far away from me i did when i purchased some Sram stuff go up to see the operation, it (Shiny Bikes) works out of an industrial unit
The Address is Unit 3 Bersham Enterprise Park,Plas Grono Road, Rhostyllen, Wrexham, LL14 4EG
They had when i popped over quite a fair bit in stock, actually very similar to Parker International,and were very VERY busy.
The guy there was helpfull enough, and did say that there were not enough hours in the the day!
i like people... i just can't stand assholes

Simonhi
Posts: 80
Joined: Mon Jul 12, 2010 4:15 pm

by Simonhi

Ordered an SR11 rear derailleur to replace one that is faulty and been sent back to Campag, arrived three days later.

Maybe I was lucky but I would condier using them again as they are so much cheaper than competition.

Might also give Comtat a go cos they are not far off on price and see to do load of Campag stuff.

yongkun
Posts: 405
Joined: Sun Sep 19, 2010 10:19 pm

by yongkun

Finally a reply came! Told me my order was placed with calnago and will be sent out when it arrives... So start of another long wait. But overall happy with a reply finally..

User avatar
Roobay
Posts: 1958
Joined: Fri Mar 23, 2007 12:19 pm
Location: On Pave

by Roobay

can highly recommend COMTAT :thumbup: great on price and pretty quick too!
i like people... i just can't stand assholes

by Weenie


shinybikes
in the industry
Posts: 1
Joined: Tue Jul 03, 2012 5:04 pm

by shinybikes

Shinybikes.com Statement:
Apologies to all our customers past and present for the inconvenience and disruption caused to our normal service. This has been caused by un-foreseen problems which were caused during the move to our new premises two weeks ago. This caused a breakdown in our Phone and Broadband but we are now operating as normal from our new larger premises and normal service has now resumed.

Kind Regards

The Shinybikes Team

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