The stupidest thing you've heard at a bike shop...

Questions about bike hire abroad and everything light bike related. No off-topic chat please

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Calnago
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by Calnago

Ugh! Yup... there’s a lot of stupid stuff one can overhear in shops these days, and I feel sorry for the customers who don’t know any better, and why would they, they come to the shop to learn. Unfortunately the level of expertise is often sorely lacking, but what do you expect at those wages...
Cal’s Kitchen would have your Campy stuff singing in no time... :)
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Colnago C64 - The Naked Build; Colnago C60 - PR99; Trek Koppenberg - Where Emonda and Domane Meet;
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ultimobici
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by ultimobici

Retail has always been poorly paid. But now the cost of living is such that the quality of applicants is lacking and few can stay long enough to gain experience


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RTW
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Joined: Thu Jun 16, 2005 2:32 pm

by RTW

tymon_tm wrote:
Sun Oct 14, 2018 5:51 pm
few weeks ago I bought a 24" bike for my niece. picked one from the shop, paid the price (no discount given or asked for) and we agreed I'll pick it up next morning (I was on my bike) which I did. I packed it into the car, just took of the front wheel and the seatpost off. put a nice big bow on it and took it straight to her birthday party. I haven't noticed anything untill she decided to try it out round the house and said gears don't work - which was the least of problems. stem bolts weren't tighten enough, brakes and shifting weren't calibrated at all. I had to re-check every freakin bolt, even tires weren't inflated properly... as it was already saturday afternoon I just did it myself and piss angry returned to the joint monday morning. and guess what - instead of "sorry I don't know how it happened" or smth like that, I was almost shouted at because "I haven't paid for bike assembly" :unbelievable: "you need to pay extra to have your bike prepared, it's a standard procedure" shop owner said without even blinking once. so I did what I always do in such circumstances, which is take the issue upstairs - I called the producer and explained whole situation in details. as a result I got a nice discount coupon for my next purchase directly from the factory, and said shop lost it's dealership status. apparently it was a standard practice - demanding extra money to make a new bike even remotely rideable, or - like in my case - just selling a bike they took five minutes tops to kinda put together...
If that was UK, they may even be in hot water legally.

mike
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by mike

dgasmd wrote:
Sun Oct 14, 2018 6:32 pm
A few months ago while in a town an hr away visiting a girlfriend, I passed a bike shop and noticed the big Sign on the window “Campagnolo spoken here”. Surprised and please I stoped and walked in. Lady greets me and introduces herself as the shop owner and manager/mechanic specialist. I browse around and check out all the nice Scott, Cérvelo, and other bikes they have for sale. Not a single Campy item to be seen in the entire shop. This is a town btw that has a very big and strong cycling/racing population not to mention very affluent where it’s not uncommon to see a 60y.o obese customer pull in driving a Ferrari, buy 2 seriously overpriced $12k bikes, and then proceed to complain that they want to charge him $20 to deliver the bikes!!!

Me: noticed the Campagnolo sign on the window. Do you guys work on Campagnolo? I have 2 bikes that I’d like to have the rear deraileur/gears adjusted as I find it tedious and don’t have a lot of patience to get them perfect sometimes. They are 11Sp SR.

Them: yes, you’d have to leave it because I’m the only one that works on Campy here and I’m very busy for such a large job to be done on the spot. Besides, Campy doesn’t make any 11Sp things, they don’t have anything “super”, and I head they are going out of business anyway. So, I’d suggest we just put new Shitmano high end stuff there.

Me: Really?? Just curious, but would that cost me?

Them: labor included it would be close to $5k because we have to put new wheels too so they are compatible.

Me: not a word as I walked out of there......
i am guessing that is in naples florida!

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dgasmd
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Location: South Florida

by dgasmd

mike wrote:
dgasmd wrote:
Sun Oct 14, 2018 6:32 pm
A few months ago while in a town an hr away visiting a girlfriend, I passed a bike shop and noticed the big Sign on the window “Campagnolo spoken here”. Surprised and please I stoped and walked in. Lady greets me and introduces herself as the shop owner and manager/mechanic specialist. I browse around and check out all the nice Scott, Cérvelo, and other bikes they have for sale. Not a single Campy item to be seen in the entire shop. This is a town btw that has a very big and strong cycling/racing population not to mention very affluent where it’s not uncommon to see a 60y.o obese customer pull in driving a Ferrari, buy 2 seriously overpriced $12k bikes, and then proceed to complain that they want to charge him $20 to deliver the bikes!!!

Me: noticed the Campagnolo sign on the window. Do you guys work on Campagnolo? I have 2 bikes that I’d like to have the rear deraileur/gears adjusted as I find it tedious and don’t have a lot of patience to get them perfect sometimes. They are 11Sp SR.

Them: yes, you’d have to leave it because I’m the only one that works on Campy here and I’m very busy for such a large job to be done on the spot. Besides, Campy doesn’t make any 11Sp things, they don’t have anything “super”, and I head they are going out of business anyway. So, I’d suggest we just put new Shitmano high end stuff there.

Me: Really?? Just curious, but would that cost me?

Them: labor included it would be close to $5k because we have to put new wheels too so they are compatible.

Me: not a word as I walked out of there......
i am guessing that is in naples florida!
ImageImageImageImageImageImageImageImage
So they have a sister store then!!!

Vagabond
Posts: 340
Joined: Tue Aug 30, 2011 2:08 am
Location: The Washingtons: DC and the state

by Vagabond

Calnago wrote:
Sun Oct 14, 2018 6:50 pm
Ugh! Yup... there’s a lot of stupid stuff one can overhear in shops these days, and I feel sorry for the customers who don’t know any better, and why would they, they come to the shop to learn. Unfortunately the level of expertise is often sorely lacking, but what do you expect at those wages...
Cal’s Kitchen would have your Campy stuff singing in no time... :)
Image
:thumbup:
Colnago e Campagnolo

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