How can I return to Bike24?

Questions about bike hire abroad and everything light bike related. No off-topic chat please

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mendiz
Posts: 82
Joined: Sat Aug 20, 2005 3:08 am

by mendiz

Hello, how can I return a product to Bike24?
You don´t stop riding when you get old, you get old when you stop riding.


by Weenie


User avatar
mendiz
Posts: 82
Joined: Sat Aug 20, 2005 3:08 am

by mendiz

I have to pay the return, it's strange
You don´t stop riding when you get old, you get old when you stop riding.

Ettore
Posts: 96
Joined: Fri Nov 03, 2017 8:44 am

by Ettore

mendiz wrote:
Fri May 24, 2019 3:32 pm
I have to pay the return, it's strange
It should be your risk that you want to return something, not theirs. You consciously make a purchasing decision, you're not lending it from them against a fee.

mattr
Posts: 4566
Joined: Fri May 25, 2007 6:43 pm
Location: The Grim North.

by mattr

If it's faulty you'll get the postage refunded, if it's just because you chose the wrong size/colour/specification, it's your problem, not theirs.

Some places offer free returns, Bike24 don't. (Not sure many places offer international returns actually.)

shuttlenote
Posts: 67
Joined: Wed Jun 07, 2017 7:17 am

by shuttlenote

This has got to be the weirdest post I read.

sfo423
Posts: 556
Joined: Fri Dec 22, 2006 6:12 pm
Location: San Francisco

by sfo423

Second to 'which bike should I buy?'
shuttlenote wrote:
Fri May 24, 2019 9:10 pm
This has got to be the weirdest post I read.

kofsw4
Posts: 42
Joined: Wed Sep 20, 2017 10:28 pm

by kofsw4

mendiz wrote:I have to pay the return, it's strange
If you paid by PayPal, they offer to refund return shipping. Quite a useful service if you want to order something that you're not quite sure about:

https://www.paypal.com/uk/webapps/mpp/refunded-returns


User avatar
wheelsONfire
Posts: 2687
Joined: Mon Jul 07, 2014 8:15 am
Location: NorthEU

by wheelsONfire

Hey Mendiz, why did you need to return the bike?
Bikes:

Ax Lightness Vial EVO Race (2018.12.21)
viewtopic.php?f=10&t=156137
Paduano Racing Fidia (kind of shelved)
Open *UP* (2016.04.14)


Ex bike; Vial EVO D

jdecraene85
Posts: 69
Joined: Wed Dec 02, 2015 1:44 pm
Location: Oudenaarde, Belgium

by jdecraene85

Bike24 DOES offer free returns.
I returned items to them numerous times with them paying for it.
I live in Belgium.
You just send them the e-mail to announce you're cancelling the purchase (you can use the template under the 'Returns' section in your order confirmation e-mail.
Just add a request to receive a return label to stick on the box in your cancellation e-mail, they will always send you one.
For me personally, they have been a very good online shop to work with in the past.

User avatar
filip00
Posts: 38
Joined: Thu Apr 11, 2019 6:30 pm
Location: slovenia

by filip00

I once returned a wrong size ordered bike shoes and bike24 sent me a code for free shipping, exchanged for a larger size at no cost, no problem.

This whole topic is a bit silly, as bike24 has ALL the information for returns listed in their e-mail where they send you the receipt and then the shipping information.

yinya
Posts: 153
Joined: Tue Aug 07, 2007 9:06 pm

by yinya

Same here, was offered free return shipping from them when I wanted to change the size.


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jasjas
Posts: 149
Joined: Sun Aug 23, 2009 10:15 am

by jasjas

Bike24 do indeed offer free international returns.

Just email them and they'll send u a PP label, make sure you put your order number inside the box.

ParisCarbon
Posts: 1353
Joined: Mon Feb 05, 2007 5:39 am
Location: Winnipeg Canada

by ParisCarbon

I ordered CX tubulars a few years back, and they sent me the wrong ones.. I contacted them, and they just asked for a picture of the wrong item.. I am in Canada, they told me pick the quickest shipping method up to whatever value they told me, and to email/fax them a copy of the receipt.. I was fully refunded for shipping costs...

by Weenie


User avatar
mendiz
Posts: 82
Joined: Sat Aug 20, 2005 3:08 am

by mendiz

I ordered Mcfk seatpost in ud , and I do not like it , I will buy 3k , it's my fault, I payed 18 euros yesterday to send to Germany. In september I will present my new bike, SS evo Hm with Lightweight and Ax, Schmolke, Carbonworks, etc. Thanks for all answers except the very "clever" shuttlenote and sfo423. For me Bike24 is the best online shop, every component perfectly explained and very easy to search. R2bike is my second favourite shop with components in scale. Years ago I bought bike discount and bike components but the two formers nowadays are superior I think.
You don´t stop riding when you get old, you get old when you stop riding.

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