ProBikeKit.com - Are they legit?
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Ordered two Castelli Nanoflex2 Bibshorts & I'm already concerned.
There's a discrepancy between my "Order Despatched" email & my "Order Details" on the PBK website.
I checked my credit card & PBK has billed me for two bibshorts.
Order Despatched email:CA$78.19
Order Details (PBK website):CA$156.38
There's a discrepancy between my "Order Despatched" email & my "Order Details" on the PBK website.
I checked my credit card & PBK has billed me for two bibshorts.
Order Despatched email:CA$78.19
Order Details (PBK website):CA$156.38
When Technology Becomes Emotion
2023 Tarmac SL7 Expert R8100 (90622-3352)
2023 Tarmac SL7 Expert R8100 (90622-3352)
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- miltmaster3
- Posts: 830
- Joined: Sun Nov 30, 2008 7:29 pm
- Location: patra greece
The worst side ever ! My order after 15 days was on way ! From Uk to Greece 15 days and still ! I ask for returning my money back
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- miltmaster3
- Posts: 830
- Joined: Sun Nov 30, 2008 7:29 pm
- Location: patra greece
From 9-9-18 today 25-9-18 the order Came ! A have no comment to say just that was the last order from them !
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I feel like a jerkchorus88 wrote: ↑Sat Sep 22, 2018 3:13 amOrdered two Castelli Nanoflex2 Bibshorts & I'm already concerned.
There's a discrepancy between my "Order Despatched" email & my "Order Details" on the PBK website.
I checked my credit card & PBK has billed me for two bibshorts.
Order Despatched email:CA$78.19
Order Details (PBK website):CA$156.38
I just received the two Nanoflex2 bibshorts (9 days from UK to Toronto & no duty).
PBK is pretty good
When Technology Becomes Emotion
2023 Tarmac SL7 Expert R8100 (90622-3352)
2023 Tarmac SL7 Expert R8100 (90622-3352)
Wow, 9 days? Still waiting on my orders....chorus88 wrote:I feel like a jerkchorus88 wrote: ↑Sat Sep 22, 2018 3:13 amOrdered two Castelli Nanoflex2 Bibshorts & I'm already concerned.
There's a discrepancy between my "Order Despatched" email & my "Order Details" on the PBK website.
I checked my credit card & PBK has billed me for two bibshorts.
Order Despatched email:CA$78.19
Order Details (PBK website):CA$156.38
I just received the two Nanoflex2 bibshorts (9 days from UK to Toronto & no duty).
PBK is pretty good
if it doesn't ship within two weeks then just cancel, it can take them ages to backorder things they don't actually have in stock
Another thing is, their system doesn't actually tell you how much of something is in stock.
You might order 4 jerseys and only one ships. You then contact them weeks later and they say: "Oh, looks like there's not enough stock at the supplier, we'll refund you".
Very annoying.
You might order 4 jerseys and only one ships. You then contact them weeks later and they say: "Oh, looks like there's not enough stock at the supplier, we'll refund you".
Very annoying.
Everytime I order from PBK, I delete my Payment Card info from the website.robertbb wrote: ↑Fri Oct 05, 2018 1:43 amAnother thing is, their system doesn't actually tell you how much of something is in stock.
You might order 4 jerseys and only one ships. You then contact them weeks later and they say: "Oh, looks like there's not enough stock at the supplier, we'll refund you".
Very annoying.
So a refund with PBK can potentially be a pain in the arse
When Technology Becomes Emotion
2023 Tarmac SL7 Expert R8100 (90622-3352)
2023 Tarmac SL7 Expert R8100 (90622-3352)
Shouldn't be an issue, the backend payment system (such as PayPal) goes by the transaction account so they don't need your information stored to issue a refund, just the associated transaction number. For orders that are stuck in backorder hell ("awaiting stock pick"), they don't charge upfront for them. They place the charge only for items right when they're shipped.chorus88 wrote: ↑Fri Oct 05, 2018 9:35 pmEverytime I order from PBK, I delete my Payment Card info from the website.robertbb wrote: ↑Fri Oct 05, 2018 1:43 amAnother thing is, their system doesn't actually tell you how much of something is in stock.
You might order 4 jerseys and only one ships. You then contact them weeks later and they say: "Oh, looks like there's not enough stock at the supplier, we'll refund you".
Very annoying.
So a refund with PBK can potentially be a pain in the arse
Like robertbb said, the problem is that you have absolutely no idea if or when an order will actually go through unless by chance the item is immediately shipped by them, which can be the case a lot of the times to be fair.
But there is a flow on affect to your credit card. The "hold" placed by your card provider is for the full amount of the original transaction and sits in a "pending" state. PBK has to actually cancel the order for that to be released and your "funds available" to adjust back up. That in itself is not PBK's fault, but I've had to get in touch every time to ask them to actually cancel an order they already new they couldn't fulfil (supplier out of stock, etc) and which was sitting in limbo indefinitely along with the hold on funds.bilwit wrote: ↑Fri Oct 05, 2018 10:15 pmShouldn't be an issue, the backend payment system (such as PayPal) goes by the transaction account so they don't need your information stored to issue a refund, just the associated transaction number. For orders that are stuck in backorder hell ("awaiting stock pick"), they don't charge upfront for them. They place the charge only for items right when they're shipped.chorus88 wrote: ↑Fri Oct 05, 2018 9:35 pmEverytime I order from PBK, I delete my Payment Card info from the website.robertbb wrote: ↑Fri Oct 05, 2018 1:43 amAnother thing is, their system doesn't actually tell you how much of something is in stock.
You might order 4 jerseys and only one ships. You then contact them weeks later and they say: "Oh, looks like there's not enough stock at the supplier, we'll refund you".
Very annoying.
So a refund with PBK can potentially be a pain in the arse
Like robertbb said, the problem is that you have absolutely no idea if or when an order will actually go through unless by chance the item is immediately shipped by them, which can be the case a lot of the times to be fair.
Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com