ProBikeKit.com - Are they legit?
Moderators: robbosmans, Moderator Team
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- Posts: 192
- Joined: Sun Jul 05, 2020 1:04 am
I've bought from them for close to a decade now. It's a good alternative to stores (online and brick&mortar) where I live, where a few distributors dominate the market so prices and selection are horrible. Brexit and the pandemic deteriorated their delivery times and supply chain, but otherwise, their customer service has been pretty good.
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- Posts: 1396
- Joined: Thu Mar 21, 2013 3:19 am
- Location: Southern Ontario Canada
I am still using Probikekit and recently I asked them for tracking an item and not long afterwards the item showed up. It was 4 weeks before I requested tracking but it was by snailmail. I have more issues with my local carriers than I do with Probike getting it across the pond.
viewtopic.php?f=10&t=154188
2018 Colnago V2R Rim Brake
2019 Colnago V2R Disc Brake
2014 Norco Threshold Disc Brake
2006 Ridley Crosswind Rim Brake
2018 Colnago V2R Rim Brake
2019 Colnago V2R Disc Brake
2014 Norco Threshold Disc Brake
2006 Ridley Crosswind Rim Brake
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- Posts: 916
- Joined: Wed Sep 25, 2013 10:05 am
My tyres tracking just showed them sitting there with a tracking number, awaiting dispatch.
They never left.
Told them I haven't received them and have been refunded.
I am on another cycling forum and a couple of others on there have had similar.
They didn't argue so that is good.
They never left.
Told them I haven't received them and have been refunded.
I am on another cycling forum and a couple of others on there have had similar.
They didn't argue so that is good.
- Mascalzone
- Posts: 54
- Joined: Wed Jun 11, 2014 12:27 pm
This just happened to me too, order sat for weeks as processed but never shipped, I queried it, they gave me the choice of resending (stock dependant) or refund. I went with the refund which was issued today.warthog101 wrote:My tyres tracking just showed them sitting there with a tracking number, awaiting dispatch.
They never left.
Told them I haven't received them and have been refunded.
I am on another cycling forum and a couple of others on there have had similar.
They didn't argue so that is good.
Sent from my SM-A705YN using Tapatalk
I have made many purchases and they're always delivered timely. For U.S. customers you'll get charged a foreign transaction fee unless you use a credit card that waives the fee. There's one thing that's confusing, that is if your total purchase is over $800 there are custom duties, how much depends on the carrier...UPS, FedEx, DHL...etc. But PBK still charges sale tax for purchases under $800. So if they're based in the EU anything less than $800 should not be subject to taxes. Seems like they want it both ways.
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- Posts: 916
- Joined: Wed Sep 25, 2013 10:05 am
Mine actually showed up after I had already been given the refund.Mascalzone wrote:This just happened to me too, order sat for weeks as processed but never shipped, I queried it, they gave me the choice of resending (stock dependant) or refund. I went with the refund which was issued today.warthog101 wrote:My tyres tracking just showed them sitting there with a tracking number, awaiting dispatch.
They never left.
Told them I haven't received them and have been refunded.
I am on another cycling forum and a couple of others on there have had similar.
They didn't argue so that is good.
Sent from my SM-A705YN using Tapatalk
I let them know and repaid.
Yeah it was slow but they didn't quibble or question and coughed up.
I thought it only fair I paid again. There are Covid derived distribution/delivery issues.
I was satisfied they refunded me and would use them again.