ProBikeKit.com - Are they legit?

Questions about bike hire abroad and everything light bike related. No off-topic chat please

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Herb5998
Posts: 362
Joined: Fri Mar 13, 2009 12:24 am

by Herb5998

Recently picked up a Scicon Aerocomfort Travel case for a great discount from ProBikeKit. Shipping from UK-US was about 7 working days, no duties either.

elfuinha
Posts: 793
Joined: Sun Aug 08, 2010 10:18 pm

by elfuinha

Hello

Anyone with problems with Probikekit, lately????



Done my 1st order on monday morning - a Effecto Marisposa Tool - Tracked order (3 -5 days delivery UK-Portugal) , 24h dispatch.

Acording to 2 people i've chat:

1st person - will be dispatched today and by standart post up to 12days delivery - Asked to cancel as that was no the post service i've ordered, they say they coundn't. - conection failed.

2nd person - diferent version, the order would be dispatch yesterday and by tracked email... it didn't...

Already expressed to cancel the order as i'm no longer interested today again, they said today that woud check with the dispatch warehouse and have to wait 24h for an answer.

Very disapointed with the service:

- don't fullfil times.
- second they lied about the dispatch
- the service that as payed is not the correct one.

i've ordered many many times from other sites, like R2bike, Bike24, Bikeinn, Wiggle, bikediscount.de... etc... all great sites with great service, this one will be the 1st and last time, if the order is fullfiild or refunded.

Very Very Very ...disapointed!!!!!

by Weenie


ParisCarbon
Posts: 1447
Joined: Mon Feb 05, 2007 5:39 am
Location: Winnipeg Canada

by ParisCarbon

Ive ordered lots from there and never had issues... the stuff seems to come out of Spain...
What I have noticed (and this goes for PBK, Chainreaction, Bike24) is the following when shipping to Canada anyways...

Just because your order says its "shipped" all it really means is that its been handed over to the local shipping dispatch and binned... I'll define binned as its in a container ready to export to Canada... when the "bin" fills up (seems about every 2 weeks) the bin gets shipped and then you generally have the package within 3 days... I notice this alot with bike24 and the DHL postal mail.. if you time your order right, you can sometimes have stuff in 4 days.. other times its 3 weeks because you just missed shipment of the "bin" of course then theres customs as well, and thats a hit n miss... paid no tax on Bora WTO 60 wheels, but they dinged me on another package which was Morgan Blue chain cleaner, chain lube, and some inner tubes!!

Bigger Gear
Posts: 502
Joined: Fri Mar 27, 2009 6:58 pm
Location: Wet coast, Canada

by Bigger Gear

ParisCarbon wrote:
Thu Dec 05, 2019 6:55 pm
Ive ordered lots from there and never had issues... the stuff seems to come out of Spain...
What I have noticed (and this goes for PBK, Chainreaction, Bike24) is the following when shipping to Canada anyways...

Just because your order says its "shipped" all it really means is that its been handed over to the local shipping dispatch and binned... I'll define binned as its in a container ready to export to Canada... when the "bin" fills up (seems about every 2 weeks) the bin gets shipped and then you generally have the package within 3 days... I notice this alot with bike24 and the DHL postal mail.. if you time your order right, you can sometimes have stuff in 4 days.. other times its 3 weeks because you just missed shipment of the "bin" of course then theres customs as well, and thats a hit n miss... paid no tax on Bora WTO 60 wheels, but they dinged me on another package which was Morgan Blue chain cleaner, chain lube, and some inner tubes!!
This mirrors my experiences as well. It always amazes me how random the tax collection on parcels can be in Canada! Another one to add to the list is BikeInn or the parent company DeportVillage out of Spain. Sometimes things show up very quickly, sometimes they take 2-3 weeks even though the dispatch from the vendor has been consistent.

ParisCarbon
Posts: 1447
Joined: Mon Feb 05, 2007 5:39 am
Location: Winnipeg Canada

by ParisCarbon

Bigger Gear wrote:
Thu Dec 05, 2019 9:55 pm
ParisCarbon wrote:
Thu Dec 05, 2019 6:55 pm
Ive ordered lots from there and never had issues... the stuff seems to come out of Spain...
What I have noticed (and this goes for PBK, Chainreaction, Bike24) is the following when shipping to Canada anyways...

Just because your order says its "shipped" all it really means is that its been handed over to the local shipping dispatch and binned... I'll define binned as its in a container ready to export to Canada... when the "bin" fills up (seems about every 2 weeks) the bin gets shipped and then you generally have the package within 3 days... I notice this alot with bike24 and the DHL postal mail.. if you time your order right, you can sometimes have stuff in 4 days.. other times its 3 weeks because you just missed shipment of the "bin" of course then theres customs as well, and thats a hit n miss... paid no tax on Bora WTO 60 wheels, but they dinged me on another package which was Morgan Blue chain cleaner, chain lube, and some inner tubes!!
This mirrors my experiences as well. It always amazes me how random the tax collection on parcels can be in Canada! Another one to add to the list is BikeInn or the parent company DeportVillage out of Spain. Sometimes things show up very quickly, sometimes they take 2-3 weeks even though the dispatch from the vendor has been consistent.
My best experiences lately are with Cicli Mattio for my EPS 12 groupsets, and BikeBug out of Austrailia.. I converted my SHIV TT to Campagnolo EPS and Bikebug had all the 11s TT parts I needed... I was a little reluctant to order as it seemed every review slammed the guys.. but I took a chance, and it was great.. the communication was awesome, and I had all the parts from Austrialia to Winnipeg in 7 days for $50.. and they "snuck" through customs too!

KCookie
Posts: 1584
Joined: Thu Feb 12, 2015 9:40 am
Location: Pom living in Australia

by KCookie


ParisCarbon wrote:
Bigger Gear wrote:
Thu Dec 05, 2019 9:55 pm
ParisCarbon wrote:
Thu Dec 05, 2019 6:55 pm
Ive ordered lots from there and never had issues... the stuff seems to come out of Spain...
What I have noticed (and this goes for PBK, Chainreaction, Bike24) is the following when shipping to Canada anyways...

Just because your order says its "shipped" all it really means is that its been handed over to the local shipping dispatch and binned... I'll define binned as its in a container ready to export to Canada... when the "bin" fills up (seems about every 2 weeks) the bin gets shipped and then you generally have the package within 3 days... I notice this alot with bike24 and the DHL postal mail.. if you time your order right, you can sometimes have stuff in 4 days.. other times its 3 weeks because you just missed shipment of the "bin" of course then theres customs as well, and thats a hit n miss... paid no tax on Bora WTO 60 wheels, but they dinged me on another package which was Morgan Blue chain cleaner, chain lube, and some inner tubes!!
This mirrors my experiences as well. It always amazes me how random the tax collection on parcels can be in Canada! Another one to add to the list is BikeInn or the parent company DeportVillage out of Spain. Sometimes things show up very quickly, sometimes they take 2-3 weeks even though the dispatch from the vendor has been consistent.
My best experiences lately are with Cicli Mattio for my EPS 12 groupsets, and BikeBug out of Austrailia.. I converted my SHIV TT to Campagnolo EPS and Bikebug had all the 11s TT parts I needed... I was a little reluctant to order as it seemed every review slammed the guys.. but I took a chance, and it was great.. the communication was awesome, and I had all the parts from Austrialia to Winnipeg in 7 days for $50.. and they "snuck" through customs too!
I think you have the two companies mixed up. Guys are talking about PBK not Bikebug. Bikebug Australia are excellent with their communication and deliverys, PBK is the problem store in the UK.
Bikebug do have some great offers, glad all went well.

Sent from my SM-G960F using Tapatalk


bikeboy1tr
Posts: 458
Joined: Thu Mar 21, 2013 3:19 am
Location: Southern Ontario Canada

by bikeboy1tr

I know for me in Ontario, Canada when I order anything out of the UK or overseas I expect that I will be waiting for a month most times for deliveries to make it to my box. I rarely pay extra for shipping because like ParisCarbon says if it gets stuck in the bin when its empty we are still going to wait no matter if its PBK, CRC, Merlin and or Wiggle. CRC has been the best out of all of them for me and I am always surprised if it shows up before a months time. But I dont think PBK has never delivered on my parcels before its just slow AF. Looks like ParisCarbon has been quite lucky when it comes to the border for taxes especially on big $ items like wheels and groupsets. I got away with two etap groups coming from Ribble into Canada and no extra fees which I thought was exceptionally fortunate for me.
viewtopic.php?f=10&t=154188
2018 Colnago V2R Rim Brake
2014 Norco Threshold Disc Brake
2012 Time RXRS Ulteam Rim Brake
2008 Time VXR Rim Brake
2006 Ridley Crosswind Rim Brake

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