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365 Cycles / Customs nightmare

Posted: Wed Jan 03, 2018 1:41 pm
by tommyb
Looking for advice-

Purchased 3x pairs of EE Direct mount brakes from 365 Cycles in the USA on 18th October, they were shipped to me in UK a day or so later.

Before they cleared UK Customs I discovered the rear would not fit my new SL6 frame, EE are producing a SL6 specific brake with a shorter lever: https://www.canecreek.com/direct-mount- ... tarmac-sl6

I contacted 365 Cycles and they were happy to receive them back and refund, I advised UK Customs I would like to return the package and they sent it back, eventually- left on the 4th December. Tracking isn't available after leaving the UK (see image).

Image

I have contacted 365 Cycles numerous times, unfortunately they haven't received them back.

Is there anything else I can do??

365 Cycles / Customs nightmare

Posted: Wed Jan 03, 2018 1:41 pm
by Weenie

Re: 365 Cycles / Customs nightmare

Posted: Wed Jan 03, 2018 5:56 pm
by mike
hopefully you have insured this in case it gets lost.

Re: 365 Cycles / Customs nightmare

Posted: Wed Jan 03, 2018 6:10 pm
by tommyb
Thanks for the response Mike, I would have insured it if I'd returned it myself, unfortunately it was UK Customs who returned the package. I never received it.

Re: 365 Cycles / Customs nightmare

Posted: Wed Jan 03, 2018 6:51 pm
by mike
well if you paid by credit card, you can call up your credit card company and since you did not receive it you should get a credit back on your statement.

Re: 365 Cycles / Customs nightmare

Posted: Wed Jan 03, 2018 6:52 pm
by mike
well if you paid by credit card, you can call up your credit card company and since you did not receive it you should get a credit back on your statement.

Re: 365 Cycles / Customs nightmare

Posted: Thu Jan 04, 2018 10:35 am
by tommyb
Paid by PayPal, I'll contact them :thumbup:

Re: 365 Cycles / Customs nightmare

Posted: Thu Jan 04, 2018 10:35 am
by Weenie