Anyone purchased a powermeter from starbike?

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lamb95
Posts: 4
Joined: Fri Nov 03, 2017 12:26 pm

by lamb95

I recently purchased a Quarq power meter from star bike but it only came with the crank arms. There is no power measuring crank spider with the crank arms.

by Weenie


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ms6073
Posts: 2476
Joined: Fri Jul 23, 2004 8:24 pm
Location: Houston, Texas

by ms6073

No experience with Starbike, but seriously, unless you mistakenly bought replacement crank arms for a Quarq, then you need to be sending Starbike's customer service and email.
Michael - The Anaerobic Threshold is neither...

lamb95
Posts: 4
Joined: Fri Nov 03, 2017 12:26 pm

by lamb95

ms6073 wrote:No experience with Starbike, but seriously, unless you mistakenly bought replacement crank arms for a Quarq, then you need to be sending Starbike's customer service and email.


It is impossible to buy crank arms from quarq and what I received is this.
Image
image processing service


Image

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TonyM
Posts: 2578
Joined: Thu Jan 22, 2015 4:11 pm

by TonyM

Contact their customer service and let us know how it goes.....

BTW, was the packaging opened or was it still sealed from Quarq?
(I already experienced once from a different online shop that the packaging of one of the item I ordered was opened and something was missing - most probably a return from another customer and the online shop did not check properly the return)

lamb95
Posts: 4
Joined: Fri Nov 03, 2017 12:26 pm

by lamb95

TonyM wrote:Contact their customer service and let us know how it goes.....

BTW, was the packaging opened or was it still sealed from Quarq?
(I already experienced once from a different online shop that the packaging of one of the item I ordered was opened and something was missing - most probably a return from another customer and the online shop did not check properly the return)


The box seems to be opened beforehand

lamb95
Posts: 4
Joined: Fri Nov 03, 2017 12:26 pm

by lamb95

Image

damond
Posts: 164
Joined: Thu Jun 03, 2010 12:47 pm

by damond

what's really the question here? Contact their customer support and that's it. You'll return that and they'll ship you a new one complete and that's it...

mike
Resident Pro
Posts: 2463
Joined: Tue Mar 18, 2003 9:42 pm

by mike

sounds like a mistake. starbike will make you good again.

by Weenie


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