Has Planet Cyclery gone to hell? Discuss

Questions about bike hire abroad and everything light bike related. No off-topic chat please

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Joined: Tue Mar 11, 2008 2:36 am

by avispa

I have used Planet Cyclery: www.planetcyclery.com and have worked with the owner ever since the guy started on eBay back in 2008 or so.

But recently I have heard terrible reviews and a few days ago, I placed an order, which still shows as "processing". I have a feeling that this is one of those shooting star companies that have a connection to sell cheap goods then when that connection is broken, the customer service and company prestige goes down the tubes.

What has been your experience with them?


by Weenie

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Joined: Tue May 23, 2006 9:39 pm

by kode54

i have had 'processing' orders for months. i called to cancel them and had no issues with cancelling and received a refund. response is still good. getting the goods, not so.
- AX Lightness Vial EVO D + DA9150 + Enve SES 4.5 carbon hubs
- Parlee Altum + DA9150 + Enve SES 4.5 carbon hubs
- Parlee ESX + DA9150 + THM SRM PM + Enve SES 6.7 CK hubs
- Guru Praemio R Titanium + DA9150 + Enve 3.4 CK hubs

Posts: 290
Joined: Sat Oct 15, 2016 9:08 pm

by antonioiglesius

I like them, it looks like they have great prices for Continental tires (e.g. Grand Prix 4000s II). I've had no problems, though my last purchase was in 9/2016. I buy when I get newsletters notifying me of tire sales, perhaps that's why I've not had delay issues.

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