How long does it normally take to get a Cannondale replacement frame ?
Moderators: robbosmans, Moderator Team
I have been waiting for it since early March 2017, the bike shop ( Flyingball Bike Shop in Hong Kong) said they are also waiting for further info. from Cannondale. Is it normal that Cannondale is taking so much time to process a replacement frame?
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Selmer wrote:I have been waiting for it since early March 2017, the bike shop ( Flyingball Bike Shop in Hong Kong) said they are also waiting for further info. from Cannondale. Is it normal that Cannondale is taking so much time to process a replacement frame?
Just depends on your shop and their relationship with Cannondale. If you don't hear back in a few more weeks I would just contact Cannondale and see if they have an update for you.
"Marginal gains are the only gains when all that's left to gain is in the margins."
Early march? It's nearly June now?
I'd be going spare. Have you contacted the importer yet?
I've heard of shops sending a frame in with no paperwork, just a random phone call, and it just sitting in goods inwards at the importer for weeks.
Last warranty frame i did i got in 4 days. Plus a significant upgrade.
I'd be going spare. Have you contacted the importer yet?
I've heard of shops sending a frame in with no paperwork, just a random phone call, and it just sitting in goods inwards at the importer for weeks.
Last warranty frame i did i got in 4 days. Plus a significant upgrade.
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Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com
- bearsdidit
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I'm not a Cannondale dealer but a standard warranty can take a week to months depending on the shop's efficiency and the manufacturer's inventory levels. A lot of brands are running out of 2017s while waiting for the 2018s to eventually arrive.