365 Cycles / Customs nightmare

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tommyb
Posts: 498
Joined: Wed Mar 08, 2006 7:50 pm
Location: Bolton
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by tommyb

Looking for advice-

Purchased 3x pairs of EE Direct mount brakes from 365 Cycles in the USA on 18th October, they were shipped to me in UK a day or so later.

Before they cleared UK Customs I discovered the rear would not fit my new SL6 frame, EE are producing a SL6 specific brake with a shorter lever: https://www.canecreek.com/direct-mount- ... tarmac-sl6

I contacted 365 Cycles and they were happy to receive them back and refund, I advised UK Customs I would like to return the package and they sent it back, eventually- left on the 4th December. Tracking isn't available after leaving the UK (see image).

Image

I have contacted 365 Cycles numerous times, unfortunately they haven't received them back.

Is there anything else I can do??

mike
Resident Pro
Posts: 2446
Joined: Tue Mar 18, 2003 9:42 pm

by mike

hopefully you have insured this in case it gets lost.

by Weenie


tommyb
Posts: 498
Joined: Wed Mar 08, 2006 7:50 pm
Location: Bolton
Contact:

by tommyb

Thanks for the response Mike, I would have insured it if I'd returned it myself, unfortunately it was UK Customs who returned the package. I never received it.

mike
Resident Pro
Posts: 2446
Joined: Tue Mar 18, 2003 9:42 pm

by mike

well if you paid by credit card, you can call up your credit card company and since you did not receive it you should get a credit back on your statement.

mike
Resident Pro
Posts: 2446
Joined: Tue Mar 18, 2003 9:42 pm

by mike

well if you paid by credit card, you can call up your credit card company and since you did not receive it you should get a credit back on your statement.

tommyb
Posts: 498
Joined: Wed Mar 08, 2006 7:50 pm
Location: Bolton
Contact:

by tommyb

Paid by PayPal, I'll contact them :thumbup:

by Weenie


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