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Article: http://www.theactivetimes.com/whats-bes ... us-wrapper
Direct link to voting (fair wheel is in the Mountain West group) https://www.surveymonkey.com/s/2014-best-bike-shops
- Parlee Altum + DA9150 + Enve SES 4.5 carbon hubs
- Parlee ESX + DA9150 + THM SRM PM + Enve SES 6.7 CK hubs
- Independent Fabrication Ti FLW + DA9100 + Enve 3.4 CK hubs
Earlier this week I bought a Chris King mountain bottom bracket and Chris King I2 headset. While holding the bottom bracket I noticed that it only had two 2.5mm spacers. When I said something to the guy helping me he said he didn't know and referred to the other guy behind the counter. Fine. If you don't know don't guess. The other fellow promptly stated without any knowledge of what crankset I'm using or the bottom bracket shell width, "Just use one spacer on each side." FYI I'm using a 24mm spindle Raceface double w/o a chain guide so I in fact need three spacers. I said I didn't believe that to be correct. He then stated the Chris King non-drive side bearing cup is wider than others (i.e Shimano / Raceface) so the spacing was to be different. I then told him I didn't believe that to be correct either. Sensing my frustration, the guy helping me then said he would go check with a mechanic. He returned in about a minute saying that indeed only two spacers are necessary. That's when the other fellow chimed again "Just put one spacer on each side". At this point, I asked the guy helping me to look at the instructions. In his defense, once the instructions are opened and unrolled they're a real PITA. After fumbling with the instructions for a few minutes he concluded the spacer placement wasn't specified. What I'll need to do is try them in different positions until I had the correct chainline. Ugh. I had additional spacers at home but I wanted the nice aluminum anodized Chris King models. Completely frustrated I just bought it and left.
Once at home I looked at the instructions and see that in fact three 2.5mm spacers are required for my configuration. I sent an email to Chris King to verify that I needed three spacers. Chris Kessler at Chris King informed me that I did indeed need 3 spacers and immediately dropped one in the mail. This experience pissed me off. What I can tell you is that at Fairwheels the customer does not come first.
Best Bike Shop in America. Hardly.
- Shop Owner
- Posts: 153
- Joined: Thu Aug 19, 2010 11:32 pm
- Location: Jacksonville, FL
I like King parts. Last year I installed a road CK BB on a GXP crank on a customer's Calfee. Frankly, King's instructions are crap. I called for support & received a condescending incorrect instruction from CK. I figured it out after a little trial/error.
Holding bike shop employees accountable for number of spacers required doesn't discount the quality of FWB's service. Mcwall may have another reason to discount FWB but IMHO this is a poor example given my personal experience with CK BB's. YMMV.
13.10 lbs (5.95 kgs) w/Enve 3.4-Tune 70/170 & Conti Competitions tubulars
12.53 lbs (5.68 kgs) w/FarSports 24-Extralite & Vittoria CX EVO II tubulars
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