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Is this the level of service I should expect from garmin?
since you already sent yours in...you have to deal with that point person now. at least next time (if there is one), go direct to Garmin.
- Parlee Altum + DA9150 + Enve SES 4.5 carbon hubs
- Parlee ESX + DA9150 + THM SRM PM + Enve SES 6.7 CK hubs
- Independent Fabrication Ti FLW + DA9100 + Enve 3.4 CK hubs
astranoc wrote:+1 on calling garmin. I had to ask for warranty twice with them, and both times had the unit back before the completion of two weeks.
I called Garmin directly, then sent back my 500 last week. The unit was 1 year past warranty, it is being exchanged (for $95) for a refurbished unit (will be getting it back tomorrow).
'Tape was made to wrap your GF's gifts, NOT hold a freakin tire on.'
Frankie - B wrote:Since you don't have your location shown we can't see what Garmin service center isn't responding to emails. The service center in Holland responds to emails and calls prompt.
pletharoe wrote coming from Hong Kong.
So what happened?
Interested to know if you have received your unit.
viewtopic.php?f=10&t=111825&p=955235#p955235" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;
I've dealt with Garmin Norway.
Oh.. I forgot, once I dropped my Garmin 500 from about 30 cm (the length of the USB cord) while still attached to my computer, and onto a wooden floor. The screen died and the unit had to be replaced. I've dropped my 800 a couple of times without anything happening, and from far greater heights.
I am sure I was unlucky, but I think you are going too far when you say "quite the opposite"
I'd still say the quality of these units is poor and could have been a lot better. The majority of my friends with Garmins have had them replaced under warranty at some point.
It is my impression that it is Garmin's policy to release beta candidate software and units of sub-par physical quality to the market, only because replacing them under warranty is easier and cheaper for them than whatever the alternative might be.
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