euan wrote:Morning of the 7th its in the UK
Afternoon of the 7th its in the Netherlands.
By USPS own tracking it is no longer in the UK so not with a UK Carrier. What did PBK's customer support actually say to you?
I don't know which carrier is moving the package before it hits the US (at which point USPS will take it). I'm merely referring to it as the "UK carrier" for lack of a better term. I would imagine it is with the same carrier until it reaches US customs whether it is in the UK or Netherlands.
As far as their responses:
July 17th -- I will raise this with our courier team to investigate and we will be in contact as soon as more information is available.
July 20th -- I apologize, this is under investigation by our courier team and we will be in touch with any further updates.
July 22nd -- This was sent to you on 06/07/2017 and delivery outside of the UK can take up to 30 days. If you have still not received the order by 06/08/2017, please let us know so that we can investigate this for you.
In essence "we known we promised you 3-8 days but we're actually not going to investigate the delinquency until it is about 5 times past due".