Berk PROTO-TYPE Composites

Who are you (no off-topic talk please)

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Berk
Carbon Cowboy
Posts: 1153
Joined: Sat Sep 04, 2010 7:20 pm
Location: Slovenia

by Berk

Hi,
we put the max 5Nm mostly because some seatpost systems that can cut the saddle rail.

If you have a clamp like for example Ritchey One Bolt, then you can tighten it as much as you want (if the saddle rails is compressed on both sides in the same area)
Berk PROTO-TYPE Composites - Handmade In Slovenia
Berk Composites
http://www.berk-composites.com/
info(a)berk-composites.com


spdntrxi
Posts: 1462
Joined: Sat Jul 20, 2013 6:11 pm

by spdntrxi

My arse is extremely picky.... this padded lupina is just about the most comfortable saddle I've ever tried. The ride today was short but it was like the saddle was not even there so that's a good start. Reminded me of the pleasant surprise when I put a Dash tt9 on my TT bike... heaven compared to all the arse hatchets I've been through.

Thanks BERK!

krogec
Posts: 2
Joined: Fri Oct 20, 2017 7:17 pm

by krogec

Berk wrote:
Thu Dec 28, 2017 7:55 pm
Image
looks top. Hope they are available soon, maybe even in upcoming spring... :thumbup:

zefs
Posts: 55
Joined: Sat Aug 05, 2017 8:40 pm

by zefs

Hello what is the recommended torque for 7mm round rails on 2 bolt ritchey flex logic seatpost? Lupina padded
Can't wait to try this saddle.

ride1970
Posts: 55
Joined: Sat Nov 01, 2014 5:38 pm

by ride1970

Has anyone tried getting information direct from Jure/berk. Been trying on Facebook and it’s like getting blood from a stone. Repeated promises to get back to me then nothing. Whilst I appreciate people can be busy I haven’t been asking for chapter and verse from the bible.
Oh well

KarlC
Posts: 711
Joined: Fri Dec 05, 2014 2:08 am
Location: San Diego Ca USA

by KarlC

ride1970 wrote:
Tue Mar 13, 2018 9:24 pm
Has anyone tried getting information direct from Jure/berk. Been trying on Facebook and it’s like getting blood from a stone. Repeated promises to get back to me then nothing. Whilst I appreciate people can be busy I haven’t been asking for chapter and verse from the bible.
Oh well
He replies to emails off thier web site daily or so.

mrlobber
Posts: 622
Joined: Sat Oct 23, 2010 9:36 am
Location: Where the permanent autumn is

by mrlobber

Not always. Just got a problem with one of his saddles (I have 4 of them :) ), he has not responded for a while. But I'm patient.

jever98
Posts: 811
Joined: Wed Feb 18, 2009 12:02 pm

by jever98

Jure is great guy, good products, willing to go the extra mile. Unfortunately not on top of their communication. I was in the market for a frame, was considering him, but let it drop at some point when there were no responses. Wasn't confidence insipiring.

Sorry to have to say it, but it's important that Jure and colleagues also understand that if you're a distance selling company you have to manage your communication well.
----
No longer in the industry

ride1970
Posts: 55
Joined: Sat Nov 01, 2014 5:38 pm

by ride1970

jever98 wrote:
Wed Mar 14, 2018 8:21 am
Jure is great guy, good products, willing to go the extra mile. Unfortunately not on top of their communication. I was in the market for a frame, was considering him, but let it drop at some point when there were no responses. Wasn't confidence insipiring.

Sorry to have to say it, but it's important that Jure and colleagues also understand that if you're a distance selling company you have to manage your communication well.
Very well said

tonytourist
Posts: 1178
Joined: Sat Oct 10, 2009 7:13 am
Location: 93306

by tonytourist

I've found that Jure typically replies in 1-2 days, depending upon when I send an email. I think this is pretty good for a smaller operation like his. I have had 2 issues, though both seemed to be caused by a faulty MCFK post, and he promptly addressed my issue. Maybe Jure should look into getting someone for customer service?
Last edited by tonytourist on Thu Mar 15, 2018 6:34 am, edited 1 time in total.

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Berk
Carbon Cowboy
Posts: 1153
Joined: Sat Sep 04, 2010 7:20 pm
Location: Slovenia

by Berk

Hi to all,
apologies to all those who are waiting for some answers, giving our best to answer as soon as possible, in some cases it can also take a few days (if we have to travel abroad for meetings, etc., we are also just people and you can also get sick or on holidays, but always giving our best). I answered all the emails I had till today, if there was anything missed please just send us once again on info@berk-composites.com

If possible please on email, because on Facebook, Instagram or similar it's a total mess, thanks for your understanding! These days it really takes longer and your patience is much appreciated, we always take care and will give our best to answer and solve any problem as soon as possible. Thanks!
Berk PROTO-TYPE Composites - Handmade In Slovenia
Berk Composites
http://www.berk-composites.com/
info(a)berk-composites.com

ride1970
Posts: 55
Joined: Sat Nov 01, 2014 5:38 pm

by ride1970

Berk wrote:
Thu Mar 15, 2018 6:26 am
Hi to all,
apologies to all those who are waiting for some answers, giving our best to answer as soon as possible, in some cases it can also take a few days (if we have to travel abroad for meetings, etc., we are also just people and you can also get sick or on holidays, but always giving our best). I answered all the emails I had till today, if there was anything missed please just send us once again on info@berk-composites.com

If possible please on email, because on Facebook, Instagram or similar it's a total mess, thanks for your understanding! These days it really takes longer and your patience is much appreciated, we always take care and will give our best to answer and solve any problem as soon as possible. Thanks!
But this isn’t really the case, this is just an excuse. After each message I have sent on Facebook someone has replied, firstly asking for my email address, then replying to apologise and assure me I will receive information. My latest reply is asking me to now email you.
Nah I won’t bother, I’m not jumping through hoops because you can’t be bothered to send an email like you’ve promised several times.
Like I have said in my last Facebook message, I would rather now look elsewhere.

TuplaO
Posts: 83
Joined: Fri Apr 08, 2011 7:00 pm

by TuplaO

^What do you expect? It's a small company that does actual R&D while scaling their operation in the midst of growing demand. Even if CS was their main priority, there'd be problems with it.

If it was Specialized or Shimano or some other big company, you'd definitely have a point. With an operation like Berk, not so much. It's frustrating and 'wrong', but it comes with the territory. By the looks of it they're doing a fine job all things considered. There are plenty of examples of companies going under and/or turning into outright scams (yes, one their names begins with a C)...

IMHO, dealing with companies such as Berk always requires a different mindset than dealing with the big established players. As far as I'm concerned, Berk is doing us a favour by doing what he does (warts and all).

jever98
Posts: 811
Joined: Wed Feb 18, 2009 12:02 pm

by jever98

TuplaO wrote:
Thu Mar 15, 2018 9:33 am
^What do you expect? It's a small company that does actual R&D while scaling their operation in the midst of growing demand. Even if CS was their main priority, there'd be problems with it.

If it was Specialized or Shimano or some other big company, you'd definitely have a point. With an operation like Berk, not so much. It's frustrating and 'wrong', but it comes with the territory. By the looks of it they're doing a fine job all things considered. There are plenty of examples of companies going under and/or turning into outright scams (yes, one their names begins with a C)...

IMHO, dealing with companies such as Berk always requires a different mindset than dealing with the big established players. As far as I'm concerned, Berk is doing us a favour by doing what he does (warts and all).
Sure, understand the issues of a small business. However, it's not impossible to stay on top of your communication. Other small companies do it. You just have to prioritise it and keep at it.

Berk's products are high end. If I am about to sink >€4000 into a frameset and components, I want to know what I'm buying. If a CAD drawing is promised 3x but never delivered, then it's not confidence inspiring.

I'm not saying it to bash Jure, I like him and his crew a lot, rather to nudge him a bit.
----
No longer in the industry

TuplaO
Posts: 83
Joined: Fri Apr 08, 2011 7:00 pm

by TuplaO

jever98, sounds to me tlike they're 'over-servicing', which inevitably leads to disappointment somewhere down the line. Smaller specialized operations often live from going above and beyond. However, after a certain point it may lead to the opposite outcome. Managing expectations is a good place to start.

It is indeed all in Jure's hands, and I think he'll get there. Certain operational boundaries become apparent only after you've crossed them, and the learning curve involved can be quite steep.


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