And guys remember - any bike is comfortable with a Dila.



Moderators: MrCurrieinahurry, maxim809, Moderator Team
Is my order for the saddle/Seatpost combo confirmed?Berk wrote: ↑Fri Jul 30, 2021 6:46 pmHi to all!
First of all I am very sorry for all those who ordered from any shop which claimed they have them in stock, and later turned out they don't have any. Since we also had some well known problems because the virus situation (delays, lockdowns, material supliers etc.) there are longer waiting times as usual, but we are giving our best.
The same goes to any warranty case - as some might experience, we always take care, unfortunately in some cases it can take a few days to answer, but we always take care, also if the warranty saddle has signs of a crash, we give our best to find a solution.. all our products are ISO certified and there shouldn't be any problems (max. 100kg rider) but as all sport equipment manufacturers also we face with some warranty cases, there are already more than 10.000 of Lupina saddles all around the world and unfortunately it is possible that there is a warranty case. All our products are completely handmade in Slovenia, and I am giving our best, sometimes can't catch up with and I'm sorry about that, especially the emails and social media are our problem since it can take a few days to answer. We will update our website in the near future to give you more answers there and maybe even expand our team. We are already a team of 8, and during those strange times not sure if we will grow yet.
If there are any more questions here please just let me know, sorry if I missed any!
I wasn't sure if Berk was shipping to the USA, and I have had a great experience with starbike in the past so went with them. I'll probably reorder directly from Berk again.
I think that bridge isn't made of carbon, instead it's some kind of plastic resin. I had a Dila before and the logo / carbon pattern print on the bridge faded away when I wiped the saddle with isopropyl alcohol, thus revealing the true mateiral underneath, which is white-ish / half transparent. I could be wrong.Charlichin wrote: ↑Wed Aug 11, 2021 10:32 am
I have put electrical tape inside the printed part to protect the carbon bridge.
Enviado desde mi iPhone utilizando Tapatalk
Think yourself lucky. It took me 12 months and multiple emails to get my warranty replacement saddle.AnkitS wrote:Not a fan of this forum but it might be the only way to get Berk's attention at this point...
I had 2 berk saddles fail recently, with only one spare. It took ~7 weeks to get my first one, Jure shipped it with some slow service and took forever to respond to emails. He's gone completely radio silent about the second saddle.
Ridiculous. I've been a big fan of Jure but this service has just been unacceptable. Oh, yea the replacement saddle is 93g and super overbuilt, and was shipped in a bag instead of the usual box.