Berk PROTO-TYPE Composites

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KCookie
Posts: 1417
Joined: Thu Feb 12, 2015 9:40 am
Location: Pom living in Australia

by KCookie

MNX1024 wrote:
Tue May 07, 2019 3:58 pm
Actually need replacements for my Lupinas, and was wondering if anyone has been able to get in contact with Jure, or anyone from Berk? Sent a couple of emails a week ago, and still haven't received a reply.
Unfortunately that's normal, years ago he would answer the next day, now the company is growing expect to wait 1-2 weeks for a reply. I had an email from Jure yesterday after sending a few emails asking when I would receive my warranty replacement saddle which has been since 5th March. Just keep emailing him every few days. He will soon get back.

kjetilEng
Posts: 2
Joined: Wed Apr 24, 2019 11:39 pm

by kjetilEng

Just picked up my Berk Composites Saddle Lupina Carbon Leather black Width 132 mm Rail 7x9 mm oval, and put it on my kitchen scale. It was listed at 90 grams, but came in at 110. Thats dissapointing when you pay 260 EU for a saddle. https://r2-bike.com/BERK-COMPOSITES-Sad ... p-to-100kg. Image
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IvanZg
Posts: 42
Joined: Thu Jan 10, 2019 3:10 pm

by IvanZg

Contact them and return the item. You have the right to do so if products is in shape as you received it. 20% discrepancy in weight is far from acceptable. Btw measure it, it might have been wider version then one you requested.

KCookie
Posts: 1417
Joined: Thu Feb 12, 2015 9:40 am
Location: Pom living in Australia

by KCookie

Yeah I wouldn't be happy with that weight either. Definitely worth sending Jure an email expressing your concern. I think someone within the business needs to start weighing items before they are posted or change the average weight on the website. Both my Padded Lupinas were 101g and 89g, unfortunately the rails snapped on the light one and been waiting two months for a replacement. Jure said it was posted mid week. I did actually ask for one the same weight, so let's see how that turns out.

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ms6073
Posts: 2710
Joined: Fri Jul 23, 2004 8:24 pm
Location: Houston, Texas

by ms6073

KCookie wrote:
Tue May 07, 2019 9:37 pm
years ago he would answer the next day, now the company is growing expect to wait 1-2 weeks for a reply.
Seems to sound familiar to the behavior of now infamous WW vendor. No irons in this fire but Jure needs to work on that if he wants to continue growing his business.
Michael - The Anaerobic Threshold is neither...

siim
Posts: 71
Joined: Sun Nov 26, 2017 9:37 pm
Location: Estonia

by siim

kjetilEng wrote:
Fri May 10, 2019 12:35 pm
Just picked up my Berk Composites Saddle Lupina Carbon Leather black Width 132 mm Rail 7x9 mm oval, and put it on my kitchen scale. It was listed at 90 grams, but came in at 110. Thats dissapointing when you pay 260 EU for a saddle. https://r2-bike.com/BERK-COMPOSITES-Sad ... p-to-100kg.
Just received Lupina padded from R2 Bike as well. Mine was 150mm version and weight is 110g. That's 6g more than listed and I can live with that. 132mm oval rails padded Lupina is listed as 99g by Berk: https://www.berk-composites.com/product ... na-padded/
The picture with saddle on scale on R2 bike site says it's for round rails version.

bilwit
Posts: 1148
Joined: Sun Apr 03, 2016 5:49 am
Location: Seattle, WA

by bilwit

kjetilEng wrote:
Fri May 10, 2019 12:35 pm
Just picked up my Berk Composites Saddle Lupina Carbon Leather black Width 132 mm Rail 7x9 mm oval, and put it on my kitchen scale. It was listed at 90 grams, but came in at 110. Thats dissapointing when you pay 260 EU for a saddle. https://r2-bike.com/BERK-COMPOSITES-Sad ... p-to-100kg. Image
That's r2-bike's failure for copy/pasting the wrong specifications. They probably got the spec for the round-rail version. The exact same model on Berk's direct site is listed at 99g.

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Klaster_1
Posts: 665
Joined: Mon Aug 15, 2016 10:25 am
Location: Krasnoyarsk, Russia

by Klaster_1

For those who claimed warranty: how did you contact Berk? Their website has no dedicated contact form or email. Did you simply mail to info@berk-composites.com? How long did you wait for response?

Wookski
Posts: 1030
Joined: Tue Feb 23, 2016 5:51 am

by Wookski

spdntrxi wrote:
Wed May 01, 2019 4:47 pm
Mep wrote:
Wed May 01, 2019 1:34 pm
mrlobber wrote:Hit a small pothole on my commute yesterday (nothing extraordinary compared to what I've hit before), heard a loud crack, and it turned out my Berk Lupina padded rails have separated from the shell on the nose of the saddle. The mileage was at least 5k, rather closer to 10k, so the saddle had definitely experienced some ass abuse already.

Still hoping I can glue them back together with some superglue.
Round or oval rails?
I had this happen over a speedbump, but it happened on one side of the rear (on my third ride)... I do think there is an issue with the adhesive used and maybe the inherant flex of the saddle and the adhesive being too brittle. I used some JB weld for plastics and really lathered it on.. it's been good for a couple months. Superglue is not enough IMHO.
I know of at least 4 Berks within my riding group this has happened to including my last Hlod. Agree with your theory re: adhesive. Jure always replaced the broken saddles.

ryanw
Posts: 754
Joined: Sat Apr 16, 2016 6:52 pm
Location: London

by ryanw

My Dila 140 padded is advertised at 90g, however, mine came in at 107g.

I have zero problem with the saddle and use it everyday and LOVE it. But I do think the team at Berk should update their website with real weights.

Much like R2 Bike does, a photo on scales is always a good source of info for the customer.

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